# Supportman

> Supportman is a Slack integration for Intercom that delivers real-time CSAT notifications, weekly support team reports, AI quality scoring, and structured approval workflows. Installs in 5 minutes. From $25/mo.

## What it does

- Real-time Intercom rating notifications posted to Slack channels
- Per-emoji filters (😍 😀 😐 🙁 😠) and Fin exclusion per channel
- Friday team reports and per-agent DM reports with volume, FRT, and CSAT
- AI quality scoring (IQS out of 100) on every closed Intercom conversation
- CSAT prediction for conversations the customer never rated
- Inbox app for sharing Intercom conversations to Slack channels or DMs with scheduled sends
- Approvals: route refund, credit, and exception requests from Intercom to Slack with manager sign-off

## Who it's for

Support teams using Intercom with 1–50 agents who want visibility into support quality and controlled exception handling without leaving Slack.

## Pricing

- Basic: $25/mo (up to 5 agents) — rating notifications, Friday reports
- Pro: $50/mo (6–15 agents) — everything in Basic plus AI Evaluation and reminders
- Enterprise: contact for 15+ agents

## Product

- [Home](https://supportman.io/) — product overview and features
- [Approvals](https://supportman.io/approvals/) — route Intercom refund, credit, and exception requests to Slack for manager approval
- [Intercom Slack integration](https://supportman.io/intercom-slack-integration/) — CSAT notifications, weekly reports, AI quality scoring, and inbox share in Slack
- [Intercom for Microsoft Teams (coming soon)](https://supportman.io/intercom-ms-teams-integration/) — waitlist for CSAT, reports, AI scoring, and approvals in Microsoft Teams
- [Pricing](https://supportman.io/pricing/) — full plan comparison with feature matrix

## Use cases

- [Intercom refund approval workflow](https://supportman.io/intercom-refund-approval-workflow/) — structured refund sign-off from Intercom to Slack, with audit trail
- [Stop refund approvals in Slack DMs](https://supportman.io/stop-refund-decisions-slack-dms/) — replace ad-hoc refund decisions in DMs with accountable approval requests
- [Refund & credit audit trail](https://supportman.io/audit-trail-support-refunds-credits/) — traceable record of support refund and credit decisions for finance and compliance
- [Support manager approval tool](https://supportman.io/support-manager-approval-tool/) — manager workflow for reviewing and approving support exceptions from Intercom

## More guides

- [Support team exception management](https://supportman.io/support-exception-management/) — structured system for refunds, credits, comps, and off-policy decisions with a searchable record
- [Approval requests in Slack](https://supportman.io/intercom-approval-requests-slack/) — how approval requests appear and get resolved in Slack
- [Approve exceptions from the Intercom inbox](https://supportman.io/approve-exceptions-intercom-inbox/) — submitting exception requests without leaving the conversation
- [Approval workflow for small teams](https://supportman.io/customer-support-approval-workflow-small-teams/) — lightweight approvals for teams under 10 agents
- [Intercom support escalation workflow](https://supportman.io/intercom-support-escalation-workflow/) — structured escalation paths from Intercom to the right approver in Slack
- [Intercom QA course](https://supportman.io/intercom-qa-course/) — free course on Intercom conversation quality and QA frameworks

## Changelog

- [Changelog](https://supportman.io/changelog/) — product updates and improvements; RSS at /changelog/rss.xml
- [Approvals Workflow](https://supportman.io/changelog/approvals-beta/) — request and approve support decisions from Intercom to Slack
- [DSAT channel for Slack](https://supportman.io/changelog/dsat-channel/) — route dissatisfied and neutral ratings to a dedicated Slack channel
- [Scheduled shares route to Slack channels](https://supportman.io/changelog/scheduled-share-routing/) — scheduled inbox shares deliver to the channel you selected
- [Weekly reports redesign](https://supportman.io/changelog/weekly-reports-redesign/) — warmer charts, clearer layout, 7-day ratings summary
- [Clearer First Reply and Response Time metrics](https://supportman.io/changelog/first-reply-response-time-metrics/) — separate First Reply and Response Time values in reports
- [Weekly reports for active agents only](https://supportman.io/changelog/weekly-reports-active-agents/) — personal reports limited to agents active that week
- [Intercom Inbox App rebuilt](https://supportman.io/changelog/intercom-inbox-app/) — share conversations to Slack channels or DM yourself
- [Changelog and RSS feed](https://supportman.io/changelog/changelog-launch/) — public changelog and RSS feed launched

## Company

- [Status](https://supportman.io/status/) — service status and incident history
- [Field Notes](https://supportman.io/field-notes/) — support operations articles: CSAT strategy, QA frameworks, team management

## About

Supportman is built by a small team focused on making Intercom support quality visible to the people who can act on it. The product connects Intercom and Slack in under five minutes with no engineering work required. Not affiliated with Intercom or Slack.