"We get great feedback from our customers about their support experiences directly in our Slack channel INSTANTLY! Thank you Supportman 🙏”
Reilly Chase
Founder of Hostifi
Our AI provides an Internal Quality Score (IQS) and detailed agent feedback using your custom rubric on every closed conversation.
Never let unhappy customers simmer - get Slack notifications for poor ratings to address challenges in the moment. Also identify exceptional agent performance to celebrate wins as they happen for maximum impact.
When customers don't leave reviews, Supportman estimates CSAT scores based on conversation sentiment for more accurate metrics.
Weekly reports help you track CSAT, IQS, volume, and reponse time to identify coaching opportunities, and share progress with your team—ensuring continuous growth and improvement.
"We love Supportman. It helps keep our team motivated to provide better service from the real-time notifications of ratings."
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