Supportman/Pricing
Two plans. Priced per seat.
$5 per user for the daily Slack loop. $15 per user when you need evaluations, predictions and approvals. Annual plans get two months free.
Intelligent Slack notifications that run your support loop and protect the team from noise.
- CSAT & DSAT routingEvery rating into Slack, DSAT to its own channel
- Noise filterAuto-mute high-volume, non-actionable ratings
- Fin exclusionKeep AI agent conversations out of human channels
- Smart alertsUnassigned, still-open and no-reply conversations
- Share & remind from the Intercom inbox
- Weekly reportsFriday team summary plus private agent DMs
- PII togglesStrip emails and names before they hit Slack
- Unlimited Slack channels
Everything in Basic, plus per-agent coaching scores and an audit trail for every decision.
- Everything in Basic
- DashboardCSAT, DSAT and quality trends in one view
- AI evaluations0–100 scoring on every closed conversation
- CSAT predictionFlags conversations heading for a bad rating
- Slack-native approvalsRefunds and exceptions decided in Slack, written back to Intercom
- Audit the AIIndependent scoring of Fin-closed tickets
- Evidence trailTamper-proof exports of approvals and evaluations
- KudosPositive-only recognition cards, streaks and leaderboards
For licensed operators and large teams who need the evaluation tuned to their own standards.
- Everything in Pro
- Custom QA rubricCalibrated to your team's voice and obligations
- Compliance templatesHarm markers, responsible-gambling interventions
- “Supportman Audited” trust badge for your site
- SLA, SSO and annual invoicing
No credit card requiredTwo months free on annualConnects to Slack & Intercom in under 2 minutes
Move the slider to your team.
A user is anyone in your Slack notification channel who also holds an Intercom inbox seat. Slack bots and Fin don't count.
Minimum $25 / mo on Basic, $50 / mo on Pro.
Notifications, filters and weekly reports.
$500 / yr, billed annually
Adds dashboard, AI evaluations, prediction and approvals.
$1,500 / yr, billed annually
Frequently asked questions.
Q.01Who counts as a user?
Anyone who is in the Slack notification channel and holds an inbox seat in Intercom. Slack bots and Fin aren't counted.
If 20 people sit in the Slack channel but only 10 have Intercom inbox seats, you pay for 10.
Q.02What does “two months free” mean exactly?
Annual plans are billed for ten months up front and run for twelve. Basic works out to $50 per user per year, Pro to $150 per user per year.
Month-to-month is $6 per user on Basic and $18 per user on Pro.
Q.03What happens when people join or leave mid-term?
Your user count is recalculated daily. New users are prorated for the rest of the term; if the team shrinks, the credit carries to your next invoice.
Q.04Can I have a free trial?
Yes. Both plans start with a free trial. Connect Intercom and Slack and explore the configuration without a credit card. You only add payment details when you choose a paid plan.
Q.05Can some users be on Basic and others on Pro?
No. The plan applies to the whole workspace, so evaluations, approvals and reporting stay consistent across the team. You can move up at any point in the term.
Q.06Are AI evaluations included, or paid extra?
Included in Pro at no extra charge, with no cap on the number of conversations scored. They are not available on Basic.
Evaluations are built for coaching, not employment decisions, and Enterprise customers can supply a fully custom rubric.
Q.07What's your refund policy?
30-day money-back guarantee on annual plans. If it isn't working for the team, drop a message in the in-app chat and we'll get it settled.
“We get great feedback from our customers about their support experiences directly in our Slack channel INSTANTLY! Thank you Supportman 🙏”
See how Supportman compares
Head-to-head with Klaus, MaestroQA, Loris, and other support quality platforms on pricing, setup time and Intercom fit.
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