Intercom
SlackEvery rating your customers leave, in Slack the second it lands.
Real-time CSAT, Friday reports, and AI evaluation on every closed conversation. From $25/mo · under-two-minute setup, no IT ticket.
No card · under-2-minute setup · try without installing
Intercom App StoreSlack MarketplaceSecurity
Approvals — request, approve, and trace every judgment call without leaving the tools you're in.
Learn more about ApprovalsFive surfaces, all where the team already works.
Every rating, the moment it lands.
Every CSAT posts to Slack the second the customer leaves it — with the score, the assignee, and the remark. No dashboard, no delay.
Bad news, routed first.
Send only the negative ratings to their own channel — with or without remarks — and jump straight back to the Intercom conversation to make it right.
The week, before standup.
A team report to the channel and a private DM to each agent: volume, median first reply, time to close, a seven-day ratings summary, and a top-rep callout. Built to be read on a phone.
Every conversation, scored.
Every closed conversation is scored 0–100 against a four-attribute rubric, with justifications, posted in the conversation's Slack thread. It also predicts CSAT for the roughly 90% of conversations customers do not rate — 100% coverage.
Share a thread without leaving.
A Supportman panel lives inside the Intercom inbox. Share any conversation to Slack or DM it to yourself — now, or scheduled for later.
Two plans. Priced per seat.
$5 per user for the daily Slack loop, $15 per user for evaluations, predictions and approvals. Annual plans get two months free.
Questions we hear a lot.
Does Supportman work with Intercom Fin?+
Yes — you can filter Fin's conversations out of notifications so only human agent ratings appear, or include them. Your choice per channel.
Does it replace Intercom's built-in reporting?+
No — it complements it. Intercom's reporting lives in Intercom. Supportman brings the signals your team needs into Slack, where they're already working.
How long does setup take?+
Two minutes. Connect your Intercom account, connect Slack, pick your channels. No IT ticket, no engineering work.
Do I need a credit card to start?+
No. Free trial, no card required.
What happens if I cancel?+
You can cancel any time. No lock-in.
Does it work with multiple Slack workspaces?+
One install connects to one Slack workspace. Contact us if you need multi-workspace support.
How is Supportman different from Klaus or Zendesk QA?+
Enterprise QA suites are built for contact-center scale — contact sales, weeks of onboarding. Supportman is Intercom-native with published per-user pricing and a two-minute self-serve setup. See our alternatives pages for head-to-head comparisons. Compare tools →
Under two minutes to live, no IT ticket required.
No card · under-2-minute setup
