Connect to IntercomYour support team already lives in Slack. Now Intercom does too.
Real-time rating notifications. Friday team and individual reports. Share & remind from inside the Intercom inbox. AI evaluation is in beta. Installs in five minutes.
Five-minute install · No IT ticket
Every signal worth knowing, delivered to Slack.
Real-time ratings, per-conversation. Filters for the negative ones. An AI evaluation on every closed conversation. A Friday digest. And a Supportman panel that sits inside the Intercom inbox. One install — one Slack workspace — for the lot.
- • Assignee: @tahnee
- • Customer: [email protected]
- • Rating: 😍
- • Assignee: @billy
- • Customer: [email protected]
- • Rating: 😀
Every rating, the moment it lands.
Every Intercom rating flows into Slack the second a customer submits it — posted to a channel you choose (default #intercom-ratings). Full coverage of your actual ratings, not a sample.
- →Per-emoji filters. 😍 😀 😐 🙁 😠 — turn each one on or off independently.
- →Remark filter. Optionally limit posts to ratings that include a customer comment.
- →Exclude Fin. Skip the bot's ratings, keep the humans.
- • Assignee: @sara
- • Customer: [email protected]
- • Rating: 😠
- • Assignee: @billy
- • Customer: [email protected]
- • Rating: 🙁
When a rating turns red, the team sees it.
The same filters that route every rating let you isolate just the negative ones. Pipe DSAT into its own channel, with or without remarks — the unhappy customer surfaces in the seconds after the rating, while context is still fresh.
- →Negative-only mode. 🙁 😠 — every other rating filtered out.
- →Only-with-remarks. Skip silent DSATs; route only the ones with something to learn from.
- →Action where it happens. The Slack message links straight back to the Intercom conversation.
A week of support, read in five minutes.
Two reports go out every Friday. A team report posted to the channel — and one per agent, DM'd to each rep — so Monday's coaching conversation starts from the same numbers.
- →Volume & response. Conversations replied to, median first reply, median time to close.
- →7-day ratings summary. Five emoji counts plus the week-over-week shift.
- →Top-rep callout. The agent with the highest IQS this week, pinned at the top.
- →Phone-shaped. Reads cleanly on the phone in the slow Friday hour before the weekend.
- Acknowledged the plan-change blocker before troubleshooting.
- Linked the exact docs section — no dead-ends.
An honest read on every closed conversation.
Opt-in. Each closed conversation is scored against your rubric and the result lands in the conversation's Slack thread — IQS out of 100, a rating band, per-attribute justifications with examples, strengths, areas for improvement.
- →Four-attribute rubric. Brand Voice & Tone, Technical Knowledge, Problem Resolution, Communication.
- →Justifications with examples. The rationale, not just the score — the part that earns trust.
- →Posted in-thread. The eval is a thread reply on the conversation-closed message.
Supportman Apps panel— In good company —
"We get great feedback from our customers about their support experiences directly in our Slack channel INSTANTLY! Thank you Supportman 🙏"
"We love Supportman. It helps keep our team motivated to provide better service from the real-time notifications of ratings."
Three plans. Predictable pricing.
Same product on every tier — priced by how many support agents you have. AI evaluation (beta) is included from Pro and up.
For small support teams getting Intercom signals into Slack for the first time.
Everything in Basic, plus reminders and AI Evaluation on every closed conversation.
Click here to see all features per plan
No credit card required Cancel any time Connects to Slack & Intercom in 5 minutes
What we've been writing about.
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— Coming soon — Roadmap, not capability
What's next, plainly labelled.
Not on install day. We'll ship and you'll see it move out of this rail.
Individual coaching, tracked over time.
Today the AI evaluation surfaces "areas for improvement" inside each report. Next: a per-agent loop that tracks those over weeks, marks coaching conversations as done, and reports on the loop's health.
→ Builds on AI Evaluation
Ticket & topic volume analysis.
Auto-group conversations into topics and themes — "plan changes", "data export issues", "Fin handoffs" — and track how volume in each topic moves week-over-week, so the team sees the shape of the inbox, not just the totals.
→ Lands in Friday reports
Threshold alerting, beyond per-rating.
Today notifications fire on every rating. Next: alerts when a metric crosses a line — a rating drop, a volume spike, an FRT breach. Quiet by default, loud when it matters.
→ New surface
Custom reports, built around your team's cadence.
Today reports go out Friday afternoon. Next: pick the day, pick the metrics, pick the channel. Different shape for the EU shift than the NA shift. Different cut for the team lead than the broader channel.
→ Extends Friday reports
Daily digests, a quieter morning read.
For teams that want a smaller version of the Friday report every day — overnight volume, anything still open, yesterday's ratings — landed in Slack before standup. Opt-in, per channel.
→ New cadence
Five minutes to live, no IT ticket required.
Supportman is an independent product — not made by or affiliated with Intercom or Slack.
Questions we hear a lot.
Does Supportman work with Intercom Fin?
Yes — you can filter Fin's conversations out of notifications so only human agent ratings appear, or include them. Your choice per channel.
Does it replace Intercom's built-in reporting?
No — it complements it. Intercom's reporting lives in Intercom. Supportman brings the signals your team needs into Slack, where they're already working.
How long does setup take?
Five minutes. Connect your Intercom account, connect Slack, pick your channels. No IT ticket, no engineering work.
Do I need a credit card to start?
No. Free trial, no card required.
What happens if I cancel?
You can cancel any time. No lock-in.
Does it work with multiple Slack workspaces?
One install connects to one Slack workspace. Contact us if you need multi-workspace support.