Intercom
SlackEvery rating your customers leave, in Slack the second it lands.
Real-time CSAT, Friday reports, and AI evaluation on every closed conversation. From $25/mo · under-two-minute setup, no IT ticket.
No card · under-2-minute setup · try without installing
Intercom App StoreSlack MarketplaceSecurity
Approvals. Request, approve and trace every judgment call without leaving the tools you're in.
Learn more about ApprovalsFive surfaces, all where the team already works.
Every rating, the moment it lands.
Every CSAT posts to Slack the second the customer leaves it, with the score, the assignee and the remark attached. No dashboard, no delay.
Bad news, routed first.
Send only the negative ratings to their own channel, with or without remarks, then jump straight back to the Intercom conversation to make it right.
Friday's numbers land before Monday's standup.
A team report to the channel and a private DM to each agent: volume, median first reply, time to close, a seven-day ratings summary, and a top-rep callout. Built to be read on a phone.
Every closed conversation gets a score and a reason.
Every closed conversation is scored 0–100 against a four-attribute rubric, justifications included, posted in the conversation's Slack thread. It also predicts CSAT for the roughly 90% of conversations customers never rate, so coverage reaches 100%.
Send a thread to Slack without leaving Intercom.
A Supportman panel lives inside the Intercom inbox. Share any conversation to Slack or DM it to yourself, now or scheduled for later.
Two plans. Priced per seat.
$5 per user for the daily Slack loop, $15 per user for evaluations, predictions and approvals. Annual plans get two months free.
Questions we hear a lot.
Yes. Filter Fin's conversations out of notifications so only human agent ratings appear, or leave them in. Your choice, per channel.
No, it sits alongside it. Intercom's reporting stays in Intercom. Supportman brings the signals your team acts on into Slack, where they already are.
Two minutes. Connect your Intercom account, connect Slack, pick your channels. No IT ticket, no engineering work.
No. Free trial, no card required.
You can cancel any time. No lock-in.
One install connects to one Slack workspace. Contact us if you need multi-workspace support.
Enterprise QA suites are built for contact-center scale: contact sales, then weeks of onboarding. Supportman is Intercom-native, prices per user in public, and sets up in about two minutes. See our alternatives pages for head-to-head comparisons. Compare tools →
Under two minutes to live, no IT ticket required.
No card · under-2-minute setup
