Supportman sends Intercom conversation ratings in real-time to Slack so your team can understand how well they are satisfying customers. Give your team a positive culture of working together to help customers.
You can easily reply back to customers who didn't have a good experience and make sure that their issues are taken care of promptly.
"You and your team should be constantly on the lookout for quick, lightweight ways to delight your customers"
Supportman is right where your team is - in Slack. We talked with many customer success and support managers to pull together the metrics that they care about most. No need for you to pull up the Intercom dashboards. Weekly reports bring customer service quality to the forefront of your team.
"The only way you’ll be able to understand how well you’re supporting your customers is if you are tracking, and acting on, the right data."
Your support team can interact with each other right in Slack around Intercom data. This gives your team knowledge of how to help each other and how things are going.
Your support team understands customers best. Supportman helps you bring what you've learned to other teams within the company and how their work is affecting customer satisfaction. Slack is where all of these interactions happen.
"It’s important your support organization is represented at the top table of your business. It ensures your customers’ voices are heard and your leadership team is connected to the customer experience."