Customer Service

21 “Get to Know You” Questions for Customer Support & Service Team Members

Josh Spilker

January 13, 2024

Cohesion within your customer support team is paramount. Introducing ‘Get to Know You’ questions in team meetings can transform them from routine gatherings into meaningful and engaging sessions. Think of these questions as a gateway to appreciating the diverse backgrounds and perspectives that each team member brings to the table. These are especially geared and written for customer support, customer service, and customer success teams.

Here are the 21 get to know you questions for customer support and customer service team members:

1. What inspired you to pursue a career in customer support?
2. What’s your favorite part about interacting with customers?
3. How do you handle challenging customer interactions?
4. What’s one customer service skill you wish everyone had?
5. What’s the most rewarding customer interaction you’ve had?
6. How do you stay motivated in a customer-facing role?
7. What’s your approach to learning about new products or services?
8. What’s a memorable piece of feedback you’ve received from a customer?
9. How do you balance personalization and efficiency in customer interactions?
10. What’s your strategy for dealing with a high volume of customer inquiries?
11. How do you prioritize customer requests?
12. What’s one tool or resource you find invaluable in customer support?
13. How do you stay updated with industry trends in customer service?
14. What’s your approach to a work-life balance in a customer support role?
15. How do you approach a new team member in customer support?
16. What’s your favorite way to de-stress after a busy day in customer support?
17. What’s a challenge you’ve overcome in your customer support role?
18. How do you ensure a positive customer experience?
19. What’s your favorite part of working in a team environment?
20. How do you contribute to a positive team culture in customer support?
21. What’s one thing you’ve learned from a customer or colleague that stuck with you?

Use Tettra To Share Internal Knowledge for Support Teams

Tettra has caught fire with customer support teams, and many of those teams are most loyal and active customers.

With Tettra, customer support teams get:

• AI for instant answers to your questions
• Verification tools so you always know what page is up-to-date
• Searchable links to support team resources
• External sites for customers, partners and other company employees