Slack is where your team is at all the time. So why wouldn't you want to be notified of what's going...

Intercom conversation ratings help your support team know how they are doing. They help you understand how your customers feel about...

The digital landscape has undergone a major change since the arrival of COVID-19. Customer expectations have grown, particularly when it...

There are two essential ingredients for business success: a great product line, and great customer service. Providing stellar customer service...

What’s better than acquiring new customers? Simple: being able to retain current ones. It costs more to attract new customers...

According to a study by Invoca, 76% of consumers are likely to stop doing business with a company after just...

Both customer experience and customer service are important parts of the customer journey.  The terms “customer service” and “customer experience”...

Customer success is a critical part of any business. It boosts customer satisfaction and improves the buying experience, while maximizing...

To say that customer satisfaction is important is an understatement. It’s a necessity. Over 80% of marketers view customer satisfaction...