The 6 Major Types of Customer Service Documentation You Definitely Need
Support teams are constantly dealing with change. They’re forced to think on their feet, adjust on the fly, and have...
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Blog
The Top 6 Skills Every Customer Service Team Lead Should Have
At different points in any given day, a customer service team lead might be delivering coaching and feedback, handling an...
How To Create a Knowledge Base for Customer Support
At Tettra, we understand that a customer support knowledge base is more than just a repository of information; it's a...
Customer Experience vs Customer Service: What’s the Difference?
Both customer experience and customer service are important parts of the customer journey. The terms “customer service” and “customer experience”...
Customer Support Enablement: A Quick Overview
How do you stay ahead of the curve in customer support? It’s customer support enablement. In this article, we'll delve...
What is a Customer Success Manager?
Customer success is a critical part of any business. It boosts customer satisfaction and improves the buying experience, while maximizing...
Customer Satisfaction Explained
To say that customer satisfaction is important is an understatement. It’s a necessity. Over 80% of marketers view customer satisfaction...
Why Do Customer Service & Support Teams Need a Knowledge Base?
Knowledge management refers to the process of capturing, managing, and sharing an organization's knowledge and information. Businesses can improve their...
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