Get the fast, lightweight QA system Intercom support teams actually use
(and stick with)

Drowning in tickets? Can’t get to coaching? QA process living in a spreadsheet?

This free, 5-day course shows you how to fix all that by implementing a lightweight, AI-powered QA system built for Intercom, Slack, and teams like yours (without buying expensive software or disrupting your team’s flow).

✅ What you’ll walk away with from this free email course:

A clear blueprint for building a lightweight, flexible QA system (designed for Intercom + Slack workflows)

An AI-powered review system that saves your hours, scales with your team, and uncovers consistent growth opportunities

Practical advice on coaching, tracking impact, and showing your support team’s value

✍️ Created by Jen Weaver

Jen Weaver
  • Host of the Live Chat with Jen Weaver podcast,
  • Author of the Support Leaders Newsletter, which breaks down the tools and workflows top support leaders use build strong teams and experiences
  • Long time CX pro at companies like YNAB, Tettra, and Supportman

🤔 Wondering if this course is right for you?

Here's everything that's inside:

Day 1: What “Lean QA” actually looks like (for Intercom teams who value speed, clarity, and customer focus)

Day 2: How to turn Slack into your QA command center (in 15 minutes or less)

Day 3: How to use AI to review and score tickets automatically — with or without Supportman

Day 4: How to give feedback your team will actually use (without creating tension or overwhelm)

Day 5: How to track if your QA system is actually working (and prove it to leadership)

You don’t need another complicated tool or more hours in your day. You need a better system.

If your QA process looks like:

  • “We should really be doing more reviews…”
  • A messy spreadsheet no one opens
  • Or a bloated tool you and your team hate using

This free course will show you how to fix all that — with a simple, no-nonsense system your team will actually use. Because it fits how your support team actually works.