Changelog

Agents request approvals from the Intercom inbox. Managers approve or reject in Slack with a reason. The decision stays on the record.

Route dissatisfied and neutral ratings to a dedicated Slack channel, separate from the main ratings feed.

Scheduled shares from the Intercom inbox app now deliver to the Slack channel you selected.

First Reply and Response Time now display as separate values in weekly reports.

Reports now only send to agents who were active that week.

New charts, warmer colour scheme, and a 7-day ratings summary graph in weekly reports.

Rebuilt from scratch. Send any conversation to a Slack channel, or DM it to yourself.

Launched the changelog and RSS feed at supportman.io/changelog.