Supportman Wrapped
Q1 2026
Acme Support Team
2,918
Conversations
91.4%
CSAT
6
Agents
Volume
2,918
conversations resolved
Total inbound3,241
5-star ratings847
Busiest dayMonday at 10 AM
Speed
3min
fastest resolution this quarter
Avg first response23 min
Reopen rate6.2%
Satisfaction
91.4%
average CSAT this quarter
weekly trend
14 days of days with 100% CSAT
MVP Agent
A
Anya K.
Conversations612
CSAT score96.1%
Top customer quote this quarter:
"I've never had a support team respond so fast. Fixed in under 5 minutes — genuinely impressed."
This quarter in numbers
Most common topic
"billing"
284 tickets
Busiest moment
Mondays at 10 AM
highest volume
Best streak
14 days
days with 100% CSAT
5-star ratings
847
happy customers
Share your year
Show your team what they achieved.
2,918 conversations. 91.4% CSAT. 847 happy customers.
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