Connect to IntercomSupport manager approval tool.
Approve support requests from Slack. No tab-switching, no context loss. Just a decision, a reason, and a record.
Agents request from Intercom. You decide in #intercom-approvals — with enough context to say yes or no without opening another tool.
Free trial · Approvals in limited beta · See pricing
Every approval is another tab. Your brain feels it.
Intercom for context. Slack for the DM. Finance in another thread. A meeting in between. Approving support requests without structure isn't a workflow — it's exhaustion.
Supportman keeps the decision in one place: structured requests in #intercom-approvals, full context in the message, no reconstructing the case from memory.
Request in Slack. Decide in Slack. Done.
A structured request lands in #intercom-approvals. You decide there — with enough context to say yes or no without opening Intercom.
The full request, in Slack.
All the context you need, minus the tab switching and conversation skim-read.
- 01
Request lands in #intercom-approvals.
Agent, type, and context — structured in one Slack message.
- 02
You approve or deny.
One click, required comment, submit. No opening Intercom.
- 03
Done.
The agent is unblocked. The channel keeps the full history.
Approval request from Sara — Refund
⏳ Refund
Requested by:
Sara
Requested:
Today at 2:14 PM
Details:
$50. Item arrived with damaged packaging
Agents request from the Supportman panel inside Intercom. When you decide in Slack, the outcome flows back to the same conversation — same workflow, different screen.
What your agents see
The request panel, in Intercom.
Agents stay on the customer thread. They pick the type, add context, and submit — no Slack tab, no manager DM.
- Submit from the Supportman panel inside the conversation
- Pick request type and add customer context
- See your decision and comment back in the inbox
Module:
Request type
Details
A record you can actually use.
Every decision lives in the channel — searchable, exportable, and documented with a reason. Not buried in DMs or your memory.
More on audit trails in why support decisions need an audit trail
Channel history
Every request, decision, and comment in one channel. When finance asks who approved the credit, you scroll — not reconstruct from memory.
CSV export
Pull the full log into a spreadsheet. Hand finance a monthly export instead of answering the same question in Slack.
Every approve and deny needs a reason. The decision is documented before the agent moves on.
No more "I'll remember," and then wondering 3 months later what you were thinking. Don't worry, we have all been there.
Every judgment call your team escalates.
Refunds, credits, comps, policy exceptions, escalations — agents pick the type when they submit. You see the full context before you decide.
Questions managers ask first.
Can I approve support requests from Slack?
Yes. Approval requests post to #intercom-approvals as a Slack message with Approve and Deny actions. Add a required comment, submit, and the agent sees the outcome back in Intercom — you never need to open the inbox.
What information does the manager see in an approval request?
Each request shows who submitted it, when, the request type, and the context the agent added — refund amount, policy exception, customer situation. Enough to decide without opening Intercom or asking the agent to re-explain.
How does Supportman Approvals notify managers?
Requests post to your #intercom-approvals Slack channel as they come in. Managers who watch that channel see new requests in real time — no DMs, no separate notification tool required.
Approve support requests from Slack.
Connect Intercom and Slack. Enable Approvals. Your team requests from the inbox — you decide in #intercom-approvals.
Supportman is an independent product — not made by or affiliated with Intercom or Slack.