Connect to IntercomIntercom quality signals, in Microsoft Teams.
Your support team lives in Microsoft Teams. Your Intercom ratings, reports, and quality scores should land in the channel your team has open — not buried in a dashboard nobody checks.
Supportman for Teams is not live yet. Supportman was born in Slack but now we are growing. So, we are building it for Intercom teams who live in Teams. Join the waitlist — if enough teams want it, we will ship it.
No spam · We'll email you when Teams is ready · Helps us prioritise the build
Your team is in Teams. Your quality signals are not.
Intercom holds the conversation data. Teams is where your managers and agents actually work. Without a bridge, CSAT ratings sit unread and quality coaching happens too late.
✕ Ratings you never see
CSAT responses land in Intercom. Managers in Teams do not know a customer just rated 😠 until someone checks manually.
✕ Reports in the wrong place
Weekly support metrics belong in the channel your team has open — not a separate dashboard tab.
✕ No quality layer
Intercom's native Teams integration handles notifications. It does not score conversation quality or deliver coaching signals.
✕ Slack-only tools do not fit
Most Intercom quality tools assume Slack. If your org runs Microsoft 365, you are stuck exporting CSVs.
Everything Slack teams get. Delivered to Teams.
We are not building a different product — we are porting the Supportman experience to Microsoft Teams.
Planned · Real-time CSAT notifications
Every Intercom rating posted to your channel the moment it is submitted. Filter by emoji.
Planned · Friday team & agent reports
Weekly team summary to your channel, personal chat to each agent. Volume, FRT, CSAT breakdown.
Planned · AI quality scoring (IQS)
Score out of 100 on every closed conversation. Posted in your channel for manager review.
Planned · Share from Intercom inbox
Share any conversation from the Intercom inbox to a channel or chat.
Planned · Approvals in Teams
Structured approval requests from Intercom inbox to channel, decision back on the conversation.
Conversation rated:
Rating: 😠
IQS: 62
Friday team report
Replied
412
FRT
4m
CSAT
4.4
Connect Intercom. Connect Teams. See quality signals.
Five-minute setup. Ratings and scores flow to Teams automatically. Managers coach from the channel.
Connect in minutes.
Authorize Intercom and Microsoft Teams. Pick your Team and channel. No engineering project.
AI scores automatically.
IQS runs on closed conversations. CSAT ratings flow to your channel in real time.
Coach from the channel.
Managers see scores, ratings, and weekly reports where the team already works.
Join the waitlist. Tell us you need Teams.
We build for demand, not assumptions. Every waitlist signup is a signal. Tell us your team size, your org type, and what you would use first.
Teams-only? This waitlist is the right path. Your org also runs Slack? Supportman is live for Intercom + Slack teams — no waitlist required.
- We confirm your spot on the waitlist
- We reach out when Teams integration enters beta
- Waitlist members get early access before general availability
Built for teams where Teams is the hub.
Especially common in government, healthcare, and enterprise — orgs where Microsoft 365 is the only approved collaboration tool.
Questions Teams-first teams ask.
Is Supportman for Microsoft Teams available now?
Not yet. Supportman currently integrates with Slack. We are building Teams support based on waitlist demand. Join the waitlist to help us prioritise.
What will Supportman for Teams include?
Planned: real-time Intercom CSAT notifications, weekly team and agent reports, AI quality scoring (IQS), inbox share to Teams, and Approvals routing. Same capabilities as Slack, delivered to your Teams channels.
How is this different from Intercom's native Teams integration?
Intercom's Teams integration handles assignment and mention notifications. Supportman is a support quality layer — CSAT ratings, weekly reports, AI scoring, and structured approvals — delivered where your team works.
When will MS Teams integration launch?
We don't have a ship date yet. We'll build it when waitlist demand is clear. Join the waitlist and we'll email you when beta opens.
Can I use Supportman on Slack while waiting for Teams?
Yes — if your org also runs Slack. Supportman is live there today with CSAT notifications, Friday reports, AI scoring, and Approvals beta. Teams-only orgs should join the waitlist above.
What should I include in my waitlist email?
Team size, industry, which features matter most (CSAT notifications, reports, AI scoring, Approvals), and whether Teams is your only collaboration tool.
Be first on the Teams waitlist.
Tell us you need Intercom quality signals in Microsoft Teams. We will build it for teams like yours.
Supportman is an independent product — not made by or affiliated with Intercom, Slack, or Microsoft.