Intercom approval requests in Slack.
Request from the inbox. Approve in Slack. Decision on record.
Supportman posts Intercom approval requests to a dedicated Slack channel: structured, searchable and exportable. No more manager DMs.
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Request from the inbox. Approve in Slack. Back on record.
Agents stay in Intercom. Managers stay in Slack. Every approval request gets a structured post in your channel, with the decision and reason attached.
Module:
Request type
Details
Approval request from Sara · Refund
⏳ Refund
Requested by:
Sara
Requested:
Today at 2:14 PM
Details:
$50. Item arrived with damaged packaging
Module:
Refund
✓ Approved · Today at 2:15 PM
$50. Item arrived with damaged packaging
Agent submits the request.
From the Supportman panel in any conversation: pick the type, add context, submit. The agent stays in Intercom.
Request lands in Slack.
A structured message posts to your approvals channel with Approve and Deny actions. Managers add a required comment.
Decision flows back.
The agent sees the outcome in the inbox. The reason is on record in Slack and on the conversation.
One channel for every judgment call.
Refunds, credits, comps, policy exceptions, escalations: agents pick the type when they submit. Managers see the full context in Slack before they decide.
A yes you can find later.
When finance asks who approved the credit, the answer is in the channel, not a memory or a DM thread nobody can find.
More on audit trails in why support decisions need an audit trail.
Channel history
Every request, decision, and comment lives in #intercom-approvals. Managers scroll or search the channel instead of digging through DMs.
CSV export
Pull date, agent, type, context, reviewer, decision, and comment into a spreadsheet for finance reviews or compliance.
Back in Intercom
The outcome attaches to the conversation the agent was already in. No copy-paste, no switching tools to close the loop.
Questions about the integration.
How do approval requests work between Intercom and Slack?
An agent submits a request from the Supportman panel inside any Intercom conversation. Supportman posts a structured message to your #intercom-approvals Slack channel with Approve and Deny actions. The manager adds a required comment, submits, and the decision flows back to the Intercom inbox automatically.
What channel do Supportman approvals go to?
Approval requests post to #intercom-approvals by default, a dedicated Slack channel your managers already watch. Every request, decision, and comment stays in the channel thread as a searchable record.
Can I approve an Intercom request without opening Intercom?
Yes. Managers approve or deny directly from the Slack message, with no need to open Intercom. The agent sees the outcome back in the conversation they were already working in.
How do I set up an approvals channel in Slack for Intercom?
Connect Supportman to Intercom and Slack, then enable Approvals on your account. Create a #intercom-approvals channel in Slack and add your managers. Full walkthrough: see our setup guide for Approvals from Intercom to Slack.
Route Intercom approval requests to Slack.
Connect Intercom and Slack. Enable Approvals. Agents request from the inbox, managers decide in #intercom-approvals.
Supportman is an independent product, not made by or affiliated with Intercom or Slack.