The Klaus / Zendesk QA alternative for Intercom teams.
Klaus was acquired by Zendesk and is now sold as Zendesk QA.
Klaus is now Zendesk QA — a per-agent quality-assurance add-on built around the Zendesk suite. If your team lives in Intercom, that is a lot of platform to buy into just to see how your conversations are scoring.
Supportman does the part most teams actually want — CSAT and DSAT ratings the moment they land, plus AI quality scoring on every closed conversation — wired straight into Intercom and Slack, for a flat monthly price.
Connect to IntercomFree trial · No credit card · Connects to Intercom & Slack in 5 minutes
Quality scoring without the enterprise overhead.
With Zendesk QA
- Sold per agent as an add-on layered on a Zendesk Suite plan
- No public standalone price — quotes run through Zendesk sales
- Built around the Zendesk ecosystem; admin and roadmap are increasingly Zendesk-centric
- Legacy Klaus surveys and the Insights view reached end-of-life on 30 Jan 2026
- Scorecards, calibration, and rollout to configure before you see value
With Supportman
- Connects directly to Intercom — no help-desk migration
- Flat pricing from $25/mo, published on the site
- CSAT & DSAT ratings pushed into Slack in real time
- AI quality scoring (IQS) on every closed conversation
- Live in five minutes — no sales call, no credit card
Supportman vs Zendesk QA, side by side.
Zendesk does not publish a standalone price for QA — it is sold as a per-agent add-on on top of a Zendesk Suite plan (third-party roundups put the QA add-on around $35 per agent per month, before the Suite seat underneath it). Supportman is a flat monthly fee by agent band, listed publicly, with no Zendesk subscription required.
Supportman
$25–$100 / mo
- Model
- Flat tiers by agent count (5 / 15 / 30)
- Getting started
- Free trial, no credit card
Zendesk QA
Per-agent add-on
- Model
- On top of a Zendesk Suite plan; no public standalone price
- Getting started
- Sales-assisted; Zendesk account-centric
How they compare.
| Supportman | Zendesk QA | |
|---|---|---|
| Pricing model | Flat monthly tiers, published | Per agent, quote-based add-on |
| Starting price | $25/mo (up to 5 agents) | No public price (third-party est. ~$35/agent/mo) |
| Built for | Intercom-native | Zendesk-native (also integrates with Intercom & others) |
| CSAT / DSAT to Slack | Real-time alerts, per channel | Not the focus — QA review workflows |
| AI conversation scoring | IQS on every closed conversation | AutoQA across up to 100% of tickets |
| Manual review & calibration | Not the focus | Deep — scorecards, calibration, coaching |
| Time to first value | ~5 minutes, self-serve | Configuration + rollout |
When Zendesk QA is the better pick.
If you are already all-in on the Zendesk suite and need a deep, formal QA program — customizable scorecards, reviewer calibration, structured coaching, and AutoQA across every ticket — Zendesk QA is a mature, capable choice, and its native Zendesk integration is hard to beat. Supportman is not trying to replace a full QA department’s workflow. It is for Intercom teams who want the high-value signals — bad ratings the moment they happen, and an AI score on every conversation — without buying and configuring an enterprise suite.
Zendesk QA alternative, answered.
Is Klaus the same as Zendesk QA?
Yes. Zendesk acquired Klaus in 2024 and rebranded it as Zendesk QA, sold as an add-on within the Zendesk suite. The standalone Klaus app is being wound down, and some legacy features — including Klaus surveys and the conversations Insights view — reached end-of-life on 30 January 2026.
Does Supportman work with Intercom?
Yes — Supportman is built for Intercom. Connect your Intercom account and Slack workspace and ratings start flowing in about five minutes. No help-desk migration required.
Does Zendesk QA integrate with Intercom?
Per Zendesk’s documentation, Zendesk QA can connect to Intercom and other help desks. The trade-off is that it is a Zendesk-owned product priced per agent on top of a Zendesk plan, with a roadmap that increasingly prioritizes the native Zendesk experience. If Intercom is your system of record, an Intercom-native tool is a more natural fit.
How much does Zendesk QA cost compared to Supportman?
Zendesk does not publish a standalone QA price; it is a per-agent add-on on top of a Zendesk Suite seat, and third-party roundups put the QA add-on near $35 per agent per month. Supportman is a flat fee — $25/mo up to 5 agents, $50/mo up to 15, $100/mo up to 30 — listed publicly, with no Zendesk subscription underneath.
Do I need a credit card to try Supportman?
No. Free trial, no card required, and you can cancel any time.
Will Supportman replace my full QA program?
If you run formal calibration sessions and structured scorecards across a large team, a dedicated QA suite goes deeper. Supportman covers what most Intercom teams act on day to day: real-time CSAT/DSAT alerts in Slack and an AI quality score on every closed conversation.
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