How is Supportman different from Intercom's native Slack integration?

Intercom's native integration sends assignment and mention pings. Supportman delivers CSAT ratings the moment they land, Friday team and per-agent reports, AI quality scoring on every closed conversation, and a share-to-Slack tool inside the Intercom inbox. It's a support quality layer — not a notification relay.

How long does setup take?

Five minutes. Connect Intercom, connect Slack, pick your channels. No IT ticket required.

What does Supportman cost?

From $25/mo flat for up to 5 agents. Pro is $50/mo for 6–15 agents and includes AI Evaluation. No per-seat pricing. Free trial, no credit card required.

— Supportman — Intercom Slack integration

The Intercom Integration for Teams Who Live in Slack.

Intercom CSAT ratings, Friday team reports, and AI quality scoring — delivered into the Slack channels your team already has open. Installs in five minutes, from $25/mo.

Connect to IntercomFree trial · No credit card · 5-minute install

— Comparison — Supportman vs Intercom's native Slack integration

Not the same as Intercom's built-in Slack notifications.

Intercom's native integration sends assignment and mention pings. Supportman is built specifically for support quality visibility — a different problem, a different tool.

Intercom native

Assignment & mention notifications
No CSAT ratings in Slack
No weekly team or agent reports
No AI quality scoring
No inbox share tool

Supportman

Real-time CSAT ratings to Slack
Per-emoji filters & Fin exclusion
Friday team & per-agent DM reports
AI quality scoring (IQS) on every conversation
Share & remind from the Intercom inbox

— What's included — Four capabilities, one install

Everything your team needs, in Slack.

Real-time CSAT notifications

Every Intercom rating lands in Slack the second a customer submits it. Filter by emoji, require a remark, or exclude Fin — per channel.

Friday team & agent reports

Weekly team report to your channel + a personal DM to each agent. Volume, FRT, ratings breakdown, top-rep callout.

AI quality scoring

IQS out of 100 on every closed conversation — brand voice, technical knowledge, problem resolution. Posted in-thread. Beta, opt-in.

Share & remind from the inbox

Share any conversation from the Intercom inbox to a Slack channel or DM — now or scheduled. Works as a reminder too.

— Pricing — Flat rate, no per-seat math

From $25/mo. Free trial, no card required.

Basic ($25/mo) covers up to 5 agents. Pro ($50/mo) covers 6–15 agents and includes AI Evaluation. Same product on every plan.

Start free trial See full pricing

"We get great feedback from our customers about their support experiences directly in our Slack channel INSTANTLY! Thank you Supportman 🙏"
Reilly ChaseFounder of Hostifi

Connect Intercom and Slack in five minutes.

No IT ticket. No engineering work. Free trial on all plans — no credit card required.

Connect to Intercom

Supportman is an independent product — not made by or affiliated with Intercom or Slack.