Everything Supportman does, in one list.
From 100%-coverage CSAT to per-agent coaching plans, these are the seven capabilities, all delivered where the team already works. Each one links to the full story.
These are the seven headline capabilities. Under the hood, we actually have 60+ individual features. Read about all of them here →
Or skip the reading and try the live demo and click around a real workspace, no signup required.
CSAT for every single conversation.
Customers rate about one conversation in ten. AI predicts CSAT for everything else, so you have 100% coverage, not a sample.
More on CSAT for every single conversation. →Evaluated against your rubric.
Tell us what you care about, and we train the AI to evaluate every single conversation against your benchmarks, with written justifications.
More on Evaluated against your rubric. →Celebrate the wins, publicly.
Positive ratings post to a team Slack channel the moment they land, so you can celebrate teammates and acknowledge good results in front of everyone.
More on Celebrate the wins, publicly. →
1 reply2 hours agoCatch every negative before it becomes an issue.
See negative ratings the moment they come in and respond immediately, before a bad experience turns into a churned account.
More on Catch every negative before it becomes an issue. →1 reply8 minutes agoThe week, before standup.
See the stuff you care about: a team-level report to the channel, and a custom report for every agent, both built to be read on a phone.
More on The week, before standup. →From scores to coaching plans.
Using the AI evaluations and your custom rubric, see exactly what each agent can improve, then give them a custom coaching plan that works on it with them.
More on From scores to coaching plans. →Your stats, at a glance.
A high-level view of your ratings and stats: trends, coverage and team performance in one place.
More on Your stats, at a glance. →