Everything Supportman does, in one list.
From 100%-coverage CSAT to per-agent coaching plans — seven capabilities, all delivered where the team already works. Each one links to the full story.
These are the seven headline capabilities — under the hood, we actually have 60+ individual features. Read about all of them here →
CSAT for every single conversation.
Customers rate about one conversation in ten. AI predicts a CSAT for everything else — so you have 100% coverage, not a sample.
Read more →Evaluated against your rubric.
Tell us what you care about, and we train the AI to evaluate every single conversation against your benchmarks — with written justifications.
Read more →Celebrate the wins, publicly.
Positive ratings post to a team Slack channel the moment they land — celebrate your teammates and acknowledge good results in front of everyone.
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1 reply2 hours agoCatch every negative before it becomes an issue.
See negative ratings the moment they come in and respond immediately — before a bad experience turns into a churned account.
Read more →1 reply8 minutes agoThe week, before standup.
See the stuff you care about: a team-level report to the channel, and a custom report for every agent — built to be read on a phone.
Read more →From scores to coaching plans.
Using the AI evaluations and your custom rubric, see exactly what each agent can improve — and give them a custom coaching plan that works on it with them.
Read more →Your stats, at a glance.
A high-level view of your ratings and stats — trends, coverage, and team performance in one place.
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