Lorisvs
SupportmanThe Loris alternative for Intercom teams.
Loris was acquired by Contentsquare in 2025 and is now part of Contentsquare Conversation Intelligence.
Loris is an enterprise conversation-intelligence platform: AutoQA, real-time agent assist and voice-of-customer analytics for large contact centers. Contentsquare announced its acquisition of Loris in July 2025 (completed October 2025), and it is now sold as Contentsquare Conversation Intelligence.
If you are an Intercom team that wants quality signal without an enterprise rollout, Supportman is the lighter path: CSAT/DSAT into Slack in real time and AI scoring on every closed conversation, published per-user pricing and live in under two minutes.
Free trial · No credit card · Connects to Intercom & Slack in under 2 minutes · Visit Loris ↗
Conversation quality, minus the procurement cycle.
With Loris
- No public pricing; every plan is a custom, sales-led quote
- Built for enterprise contact centers, not self-serve teams
- Now sold as Contentsquare Conversation Intelligence following the 2025 acquisition
- Intercom connects through the read-only Loris CQA app, and only conversations tagged csq_eligible are analyzed
- Implementation-assisted onboarding rather than instant setup
With Supportman
- Purpose-built for Intercom
- Published per-user pricing from $5/user/mo
- Real-time CSAT & DSAT alerts in Slack
- AI quality scoring on every closed conversation
- Self-serve, live in under two minutes
Loris vs Supportman pricing, side by side.
Loris does not publish pricing; plans are custom quotes scoped to team size and features, with no free tier advertised. Supportman lists per-user pricing on the site and needs no sales call.
Loris
Custom quote
- Model
- Contact sales; no public pricing or free tier
- Getting started
- Sales-led onboarding
Supportman
$5–$15 / user / mo
- Model
- Per-user tiers, published (min $25/mo)
- Getting started
- Free trial, no credit card
| Team size | Loris | Supportman |
|---|---|---|
| 5 agents | Custom quote (not published) | $25/mo (Basic) or $75/mo (Pro with AI scoring) |
| 15 agents | Custom quote (not published) | $75/mo (Basic) or $225/mo (Pro with AI scoring) |
| 30 agents | Custom quote (not published) | $150/mo (Basic) or $450/mo (Pro with AI scoring) |
Supportman prices are per month, billed annually.
Switch from Loris in a week.
- Document which Loris AutoQA attributes your team actually coaches on — carry the top four into Supportman’s rubric.
- Connect Intercom and Slack in Supportman before you cancel Loris webhook feeds.
- Route DSAT ratings to a dedicated Slack channel to replace Loris real-time alerts.
- Compare IQS vs Loris AutoQA scores on 20 closed conversations during a one-week overlap.
- Switch weekly QA review to Supportman’s Friday report once score trends match.
Loris vs Supportman, feature by feature.
Every Supportman dashboard and Slack feature, next to what Loris documents publicly. Beta and in-build features are labelled as such; where we couldn't find public documentation, we say so rather than guess.
- Yes
- Partial
- Beta
- In build
- Add-on
- No
- Not documented
| Feature | Loris | Supportman |
|---|---|---|
| Key differences | ||
| Pricing model | Custom, contact-sales | Per-user tiers, published |
| Starting price | Not published | $5 / user / mo (min $25) |
| Built for | Enterprise contact centers | Intercom-native |
| Intercom integration | Loris CQA app (read-only, tagged conversations) | Native |
| AI quality scoring | AutoQA, predicted CSAT (CQ), AI-agent analysis | IQS on every closed conversation |
| Voice / call analytics | Omnichannel, including voice | Not offered |
| Time to first value | Implementation-assisted | <2 minutes, self-serve |
| Real-time Slack loop | ||
| CSAT ratings posted to Slack in real time | Not documented | YesEvery rating, the moment it lands |
| Dedicated channel for bad ratings | Not documented | YesPro |
| Filter alerts by star rating or remark | Not documented | YesBy star rating, or only when a remark is left |
| Send a conversation to Slack from the inbox | No | YesIntercom inbox app, to a channel or DM |
| Conversation reminders | No | YesSet from the Intercom inbox |
| AI quality scoring | ||
| AI quality score on every closed conversation | YesAuto QA on every conversation | YesIQS, 0–100 |
| Per-criterion rubric breakdown | YesScored against quality criteria | YesRubric chart on every scored conversation |
| Predicted CSAT for unrated conversations | YesCQ, predicted CSAT from the conversation | YesCovers the ~90% customers never rate |
| Scores AI-agent and human conversations alike | YesHuman and AI agents | YesFin and humans, same rubric |
| Manual review scorecards & calibration | Not documented | NoNot the focus |
| Coaching workflows | YesPrioritized coaching opportunities | PartialPer-agent reports & quality ranking |
| Dashboard & insights | ||
| Team quality dashboard | Yes | YesRated, positive, IQS, needs review |
| Bad-rating review queue | Not documented | Yes1★ and 2★ conversations |
| Quality trends & predicted-vs-actual CSAT | YesSentiment and quality trends | YesIQS trend, bad rate, model bias |
| Topic spikes & drift | YesContact drivers and root cause | BetaSpiking / drifting / cooling, from Intercom Topics |
| Account health drift | Not documented | Beta28-day drift per account |
| Daily work queue (unanswered, unhappy, handed off) | Not documented | BetaToday view |
| Conversation explorer with rating & score filters | Not documented | YesDate, rating, remark, AI score |
| Per-agent quality ranking | YesAgent performance analysis | YesRates that survive a thin week |
| Cross-customer voice-of-customer analytics | YesCore strength | PartialTopic trends only |
| Fin & AI agents | ||
| Fin vs human quality comparison | PartialAI agent analytics, not Fin-specific | YesBad-rating rate, Fin vs human-only |
| Fin conversation audit | PartialContainment, transfers, sentiment | Beta |
| Independent of the AI agent it measures | Yes | Yes |
| Answers customers (AI agent) | No | NoMeasures, doesn’t answer |
| Reporting & workflow | ||
| Weekly team report in Slack | Not documented | YesFriday, before standup |
| Per-agent weekly reports by DM | Not documented | YesIncludes predicted CSAT & IQS |
| Approvals for refunds & exceptions in Slack | No | BetaRequested in Intercom, decided in Slack |
| Manager notes on conversations | Not documented | Beta |
| Closed doesn’t mean resolved | ||
| Tracks one customer’s problem across conversations | Not documented | In buildProblem Episodes |
| Alerts when a promise to a customer is missed | Not documented | In build |
| Platform, pricing & setup | ||
| Intercom integration | YesLoris CQA app, read-only | YesNative, connects in 2 minutes |
| Zendesk, Freshdesk & others | YesZendesk, Salesforce, Ada & more | NoIntercom only today |
| Voice / call coverage | YesVoice, chat and email | No |
| Published pricing | NoPart of Contentsquare, quoted | Yes$5–$15 / user / mo |
| Self-serve free trial | NoDemo-led | YesNo credit card |
| Time to first value | PartialCoaching insights within weeks | YesUnder 2 minutes |
Loris details come from its public website, docs and pricing pages, checked September 2026. Loris website ↗
When Loris is the better pick.
Loris is built for large, omnichannel contact centers that want conversation intelligence across voice, chat and email: real-time agent assist, deep voice-of-customer analytics and QA at serious scale, now backed by Contentsquare’s digital-experience data. If that is you, it is a powerful platform. Supportman sits at the other end of the spectrum: a focused, Intercom-native tool for teams who want the signals that drive day-to-day quality without a procurement cycle.
Loris vs Supportman, answered.
Does Loris integrate with Intercom?
Yes, through the “Loris CQA” Intercom app. It is read-only, analyzes conversations tagged csq_eligible (including AI-agent conversations), and produces a predicted-CSAT score called CQ. Supportman is built specifically for Intercom: it connects in minutes and scores every closed conversation without tagging.
Who owns Loris now?
Contentsquare. The acquisition was announced on July 30, 2025 and completed in October 2025. Loris is now sold as Contentsquare Conversation Intelligence, part of Contentsquare’s broader digital-experience platform.
How much does Loris cost compared to Supportman?
Loris does not publish pricing; plans are custom quotes based on team size and features, arranged through sales, with no advertised free tier. Supportman is public: $5 per user per month for the Slack loop, $15 per user with AI evaluations, minimums from $25/mo.
What does Supportman do that is comparable?
Supportman delivers the everyday quality signals: CSAT and DSAT ratings pushed to Slack in real time, weekly team reports, and AI quality scoring (IQS) on every closed Intercom conversation.
Is Supportman self-serve?
Yes. Connect Intercom and Slack, choose your channels, and you are live in under two minutes, no sales call or credit card.
Is Supportman a full conversation-intelligence platform?
No, and that is deliberate. Loris and similar enterprise platforms span voice, omnichannel analytics, and agent assist. Supportman focuses on the Intercom quality signals most teams actually act on, at a published per-user price.
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