The Loris alternative for Intercom teams.
Loris was acquired by Contentsquare in October 2025.
Loris is an enterprise conversation-intelligence platform — AutoQA, real-time agent assist, and voice-of-customer analytics for large contact centers. In October 2025 it was acquired by Contentsquare and folded into their analytics suite.
If you are an Intercom team that wants quality signal without an enterprise rollout, Supportman is the lighter path: CSAT/DSAT into Slack in real time and AI scoring on every closed conversation — flat-priced and live in minutes.
Connect to IntercomFree trial · No credit card · Connects to Intercom & Slack in 5 minutes
Conversation quality, minus the procurement cycle.
With Loris
- No public pricing — every plan is a custom, sales-led quote
- Built for enterprise contact centers, not self-serve teams
- Now part of Contentsquare following the 2025 acquisition
- Confirmed integrations center on Zendesk, Salesforce, Kustomer & Gladly — Intercom support is not clearly documented
- Implementation-assisted onboarding rather than instant setup
With Supportman
- Purpose-built for Intercom
- Flat, published pricing from $25/mo
- Real-time CSAT & DSAT alerts in Slack
- AI quality scoring on every closed conversation
- Self-serve — live in about five minutes
Supportman vs Loris, side by side.
Loris does not publish pricing; plans are custom quotes scoped to team size and features, with no free tier advertised. Supportman lists flat monthly pricing on the site and needs no sales call.
Supportman
$25–$100 / mo
- Model
- Flat tiers by agent count (5 / 15 / 30)
- Getting started
- Free trial, no credit card
Loris
Custom quote
- Model
- Contact sales; no public pricing or free tier
- Getting started
- Sales-led onboarding
How they compare.
| Supportman | Loris | |
|---|---|---|
| Pricing model | Flat monthly tiers, published | Custom, contact-sales |
| Starting price | $25/mo (up to 5 agents) | Not published |
| Built for | Intercom-native | Enterprise contact centers |
| Intercom integration | Native | Not clearly documented |
| AI quality scoring | IQS on every closed conversation | AutoQA, agent assist, voice-of-customer |
| Voice / call analytics | Not offered | Omnichannel, including voice |
| Time to first value | ~5 minutes, self-serve | Implementation-assisted |
When Loris is the better pick.
Loris is built for large, omnichannel contact centers that want conversation intelligence across voice, chat, and email — real-time agent assist, deep voice-of-customer analytics, and QA at serious scale, now backed by Contentsquare’s digital-experience data. If that is you, it is a powerful platform. Supportman sits at the other end of the spectrum: a focused, Intercom-native tool for teams who want the signals that drive day-to-day quality without a procurement cycle.
Loris alternative, answered.
Does Loris integrate with Intercom?
Loris’s publicly documented integrations center on help desks like Zendesk, Salesforce, Kustomer, and Gladly; a live Intercom integration is not clearly documented (Intercom was announced as planned back in 2023). Supportman, by contrast, is built specifically for Intercom and connects in minutes.
Who owns Loris now?
Contentsquare acquired Loris in October 2025, folding it into their broader digital-experience and conversation-intelligence offering.
How much does Loris cost compared to Supportman?
Loris does not publish pricing — plans are custom quotes based on team size and features, arranged through sales, with no advertised free tier. Supportman is flat and public: $25/mo up to 5 agents, $50 up to 15, $100 up to 30.
What does Supportman do that is comparable?
Supportman delivers the everyday quality signals: CSAT and DSAT ratings pushed to Slack in real time, weekly team reports, and AI quality scoring (IQS) on every closed Intercom conversation.
Is Supportman self-serve?
Yes. Connect Intercom and Slack, choose your channels, and you are live in about five minutes — no sales call, no credit card.
Is Supportman a full conversation-intelligence platform?
No — and that is deliberate. Loris and similar enterprise platforms span voice, omnichannel analytics, and agent assist. Supportman focuses on the Intercom quality signals most teams actually act on, at a flat price.
Leave your details and we'll reach out when you're ready to evaluate.