how-tos
How-tos
Step-by-step setup guides for the tools support teams run on. Each one follows the official documentation, links back to it, and calls out the gotchas that make a setting look broken when it is working as designed.
Intercom setup
Turn on CSAT ratings in Intercom
Enable conversation ratings workspace-wide or per team, cover Fin-handled conversations, and work out why a busy workspace can still show zero ratings.
Read the guide →Connect Intercom to Slack
Connect a Slack channel so customer messages land in your Intercom Inbox, or post Workflow notifications to an internal channel. Both live under Settings → Channels → Slack.
Read the guide →