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— how-tos —

How-tos

Step-by-step setup guides for the tools support teams run on. Each one follows the official documentation, links back to it, and calls out the gotchas that make a setting look broken when it is working as designed.

— Intercom setup —

Turn on CSAT ratings in Intercom

Enable conversation ratings workspace-wide or per team, cover Fin-handled conversations, and work out why a busy workspace can still show zero ratings.

Read the guide →

Two minutes to live, no IT ticket required.

See pricing