Connect to IntercomAutomate Your Support Weekly Report in Slack
The weekly support report is one of the most valuable things you can send your leadership team — and one of the most tedious to produce. Supportman ships it every Friday afternoon so the report lands in Slack without anyone spending an hour in Intercom Reports.
The manual approach
- 1Export data from Intercom Reports — volume, Customer satisfaction, and response times.
- 2Format the numbers in a document or slide.
- 3Copy and paste into a Slack message or email to stakeholders.
- 4Repeat next Monday.
The problem: Manual reports are the first thing dropped when the team gets busy. Three weeks without a report and leadership loses visibility into support health.
With Supportman
Every Friday afternoon, Supportman posts a formatted team report to your Slack channel and DMs each active agent their personal digest — conversations replied to, median first reply, median time to close, and a 7-day emoji ratings summary.
- Connect Supportman to your Intercom workspace and Slack (OAuth, two clicks).
- Your team report posts to the channel you set in the Supportman App Home — included on Basic and above.
- Each active agent gets a personal Friday DM with their week's stats, timed to their timezone.
Stop rebuilding the same spreadsheet every Monday — Supportman delivers a formatted team report to Slack every Friday, plus a personal digest to each active agent.
What metrics are included in the weekly report?
The team report includes conversations replied to, median first reply, median time to close, a 7-day CSAT summary with emoji counts, and the top IQS performer for the week on Pro and above. Each active agent also gets a personal DM with the same metrics for their own workload.
Can I choose which day the report posts?
Reports go out every Friday afternoon today — team report to your channel, per-agent DMs in each rep's timezone. Custom scheduling is on the roadmap.