Support Team Calculators

Fully-loaded cost per support conversation: salaries, overhead, volume.

Erlang C model for the agents needed to hit any FRT SLA target.

What your CSAT target should be, given your industry, team size, and conversation mix.

Wilson score interval: how reliable is your CSAT sample?

Model your Intercom bill with seats, Fin resolutions, and annual vs monthly billing.

True cost per durable resolution, accounting for Fin reopen rate.

Build a customer service QA rubric tailored to your industry, size, and channels.

Agent count plus the features you need, and the smallest Supportman plan that covers both.

A daily support-reply puzzle. Pick the response that turned an angry customer around.

Eight questions, six archetypes, and a read on how you show up as a support agent.