Free tools

Support Team Calculators

Free calculators for support team leads and managers. All client-side — your data never leaves your browser.

Fully-loaded cost per support conversation — salaries, overhead, volume.

Erlang C model — agents needed to hit any FRT SLA target.

Wilson score interval — how reliable is your CSAT sample?

Model your Intercom bill with seats, Fin resolutions, and annual vs monthly billing.

True cost per durable resolution — accounting for Fin reopen rate.

Build a customer service QA rubric tailored to your industry, size, and channels.

Five minutes to live, no IT ticket required.

Supportman is an independent product — not made by or affiliated with Intercom or Slack.