Connect to IntercomSend Weekly CSAT Reports from Intercom to Slack
A weekly CSAT digest keeps your team aligned without requiring anyone to log into Intercom Reports. When the numbers arrive automatically in Slack every Friday, they become part of the team rhythm instead of a report that gets skipped.
Weekly export habit
- 1Open Intercom Reports → Customer satisfaction before your weekly standup.
- 2Export or screenshot team averages, rating volume, and agent breakdowns.
- 3Format a summary and post it to #support or cover it in standup.
The problem: The person responsible for pulling the report skips it on busy weeks. Three weeks of missing data and nobody remembers to restart the habit.
With Supportman
Every Friday afternoon, Supportman posts a formatted team report to your Slack channel and DMs each active agent their personal digest — volume, response time, and a 7-day emoji ratings summary.
- Connect Supportman to your Intercom workspace and Slack (OAuth, two clicks).
- Your team report posts to the ratings channel you set in the Supportman App Home — no manual export.
- Each active agent gets a personal Friday DM with their week's stats, timed to their timezone.
Skip the Monday spreadsheet — Supportman delivers a formatted team report to Slack every Friday, plus a personal digest to each active agent.
What is included in the weekly report?
The team report includes conversations replied to, median first reply, median time to close, a 7-day CSAT summary with emoji counts, and the top IQS performer for the week. Each active agent also gets a personal DM with the same metrics for their own workload.
Can I choose which day the report posts?
Reports go out every Friday afternoon today — team report to your channel, per-agent DMs in each rep's timezone. Custom scheduling is on the roadmap.
Does the weekly report replace real-time rating alerts?
No — they are complementary. Real-time alerts help you act on individual ratings as they come in; the Friday report provides the trend view for the week.