Connect to IntercomRecognize Top-Performing Agents in Slack Using Intercom Data
Recognition is one of the highest-leverage retention tools for support teams — and one of the most overlooked. When a customer takes the time to leave a positive rating, that moment deserves acknowledgment. Supportman makes that acknowledgment automatic.
The manual recognition approach
- 1Check Intercom for positive ratings weekly.
- 2Copy notable feedback into a Slack message.
- 3Post to the team channel with a shoutout.
The problem: Manual recognition happens when someone remembers to do it. The further the recognition is from the conversation, the less impact it has.
With Supportman
Every emoji rating posts to Slack within seconds, tagged to the agent — including 😍 and 😀 ratings with the customer comment when they leave one. The Friday team digest also calls out the top IQS performer on Pro and above.
- Connect Supportman to Intercom and Slack (OAuth, two clicks).
- Positive ratings (😍 😀) post to your main ratings channel in real time, tagged to the agent.
- Team celebrates wins as they happen — or pin standout ratings in #support-wins.
Recognition should be automatic — Supportman posts positive emoji ratings to Slack in real time, tagged to the agent who earned them.
Can I post all ratings to one channel and only positives to the team channel?
Yes — a common configuration is: all ratings go to #csat-all, and route only 😍 😀 to a #support-wins channel using per-emoji filters in the Supportman App Home.
Does Supportman include the customer comment in the public Slack message?
Yes — if the customer left a remark with their rating, it appears in the Slack message. Customers who leave written positive feedback are essentially writing you a public testimonial for your team channel.