Connect to IntercomRecognize Top-Performing Agents in Slack Using Intercom Data
Recognition is one of the highest-leverage retention tools for support teams — and one of the most overlooked. When a customer takes the time to leave a positive rating, that moment deserves acknowledgment. Supportman makes that acknowledgment automatic.
The manual recognition approach
- 1Check Intercom for positive ratings weekly.
- 2Copy notable feedback into a Slack message.
- 3Post to the team channel with a shoutout.
The problem: Manual recognition happens when someone remembers to do it. The further the recognition is from the conversation, the less impact it has.
With Supportman
Positive CSAT ratings (5 stars, or whatever threshold you set) post to the team Slack channel automatically, tagging the agent who earned them.
- Configure a positive-rating channel in Supportman.
- 5-star ratings post to Slack within seconds, tagged to the agent.
- Team celebrates wins in real time — no manager action required.
Can I post all ratings to one channel and only positives to the team channel?
Yes — a common configuration is: all ratings go to #csat-all (for team leads), positive-only ratings go to #support-wins (for the full team).
Does Supportman include the customer comment in the public Slack message?
Yes — if the customer left a comment with their rating, it appears in the Slack message. Customers who leave written positive feedback are essentially writing you a public testimonial for your team channel.