Understand your Fin performance with confidence.
Get AI-powered insights into how your Fin conversations are performing. Audit quality scores, track resolution rates, and get personalized recommendations to optimize your AI agent.
AI-powered Fin audit and optimization
Choose how you want to audit your Fin performance.
One-off Audit
Let us look at your Fin data and provide a comprehensive analysis of your current performance and quality metrics.
Help Centre
Access guides, best practices, and resources to help you get the most out of Intercom Fin.
About Fin
Learn more about Intercom Fin, how it works, and how it can improve your support operations.
Recommendations
We analyze your data and recommend improvements and tuning strategies to optimize your Fin performance.
Ongoing Audit (QA)
Continuous monitoring and quality assurance for your Fin conversations and responses.
Resolution Data
Use our AI to audit your Fin-handled conversations — track which were actually resolved versus dropped off.
Connect Your Data
Link your Intercom account and Fin data to our audit system. We analyze your conversations securely.
AI Analysis
Our AI examines conversation quality, resolution rates, and identifies optimization opportunities.
Actionable Insights
Get detailed recommendations to improve quality, resolution rates, and overall Fin performance.
Quality Insights
Understand how well your Fin conversations are performing with detailed quality metrics and scoring.
Resolution Tracking
Track which conversations were actually resolved versus dropped off with AI-powered analysis.
Optimization Recommendations
Get personalized recommendations to improve your Fin agent's performance and customer satisfaction.
Ongoing Support
Continuous monitoring and QA to ensure your Fin stays optimized as you scale your support operations.
See what a typical audit report looks like.
Fin Audit Report
Your Company · July 2026
Report Score
72/100
Total Conversations
1,247
Resolved
856 (68%)
Dropped Off
256 (20%)
Escalated
135 (11%)
Key Findings
Missing Context Data
23% of conversations lack proper conversation context, making it hard to trace Fin's decision-making process.
Incomplete Response Content
Some Fin responses are truncated or lack follow-up actions, reducing resolution quality.
Strong Response Time
Average first response time of 1.2 minutes indicates good Fin configuration.
Recommendations
- 1.Add more conversation context examples to improve Fin's understanding of your domain.
- 2.Review and enhance Fin's response templates for better completeness.
- 3.Set up escalation rules for edge cases to improve overall resolution rate.
Real-time view of Fin conversations.
Sarah Chen
Quality
4.5/5
Status
ResolvedCustomer Request
How do I reset my password?
Fin Response
I can help you reset your password. Please check your email for the reset link. If you don't see it in 5 minutes, check your spam folder.
James Rodriguez
Quality
4.8/5
Status
ResolvedCustomer Request
Can I upgrade my plan mid-month?
Fin Response
Yes, you can upgrade anytime. Your new billing cycle will start immediately with a prorated credit for your current plan.
Emily Watson
Quality
3.2/5
Status
EscalatedCustomer Request
Integration with Zapier not working
Fin Response
I've checked your account and found the issue. Let me escalate this to our technical team for investigation.
Michael Park
Quality
4.1/5
Status
EscalatedCustomer Request
Billing question about enterprise plan
Fin Response
Thank you for your interest in our enterprise plan. I'll connect you with our sales team who can discuss custom pricing.
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