How long does setup take?

Under 2 minutes. Connect Intercom, connect Slack, and choose your channel. No engineering required.

Can I filter which ratings appear in Slack?

Yes. You can send all ratings, only negative ratings (below a threshold emoji), or a custom selection. You can also exclude conversations handled entirely by Fin AI.

Does this replace Intercom's native Slack integration?

Intercom's native integration sends conversation assignments and @mentions. CSAT to Slack is purpose-built for rating notifications. It fires after a customer rates a conversation, not when the conversation is assigned.

Supportman for Intercom / CSAT to Slack

Every Intercom rating, instantly in Slack.

Push every Intercom CSAT rating to a dedicated Slack channel the moment it lands. See which conversations earned a thumbs up or a frown, with a direct link to the Intercom thread, no refreshing dashboards required.

See pricing

#intercom-ratings

live

SupportmanAPPjust now

Conversation rated:

•Assignee: Dana Whitfield

•Customer: Wren Stokes (wren@aperture.co)

•Rating: 🤩

Fast turnaround on the plan change. Painless.

•IQS: 🏆 88

just now

SupportmanAPP1m

Conversation rated:

•Assignee: Tahnee Saunders

•Customer: Noor Rahman (noor@latticeworks.com)

•Rating: 😀

Sorted in three minutes flat.

•IQS: 🏆 82

just now

How it works

1
Connect
Authorise your Intercom workspace, connect Slack, and choose the channel that should receive ratings.
2
Filter
Choose which emoji ratings to forward (all, only bad, or custom threshold).
3
Get notified
A formatted Slack message fires the moment a rating lands, with the customer name and conversation link.

What CSAT to Slack includes

Real-time Slack notification for every Intercom CSAT rating
Per-emoji routing: send 😞 to #escalations, 😍 to #wins
Exclude Fin AI-resolved conversations from the feed
Direct link to the Intercom conversation in every message
Separate channel configuration for different rating filters

Start guide

1
Click Install, free trial above. You'll be asked to authorise Supportman to connect to your Intercom workspace.
2
Connect your Slack workspace and choose which channel should receive csat to slack notifications.
3
Configure your preferences and you're live. Setup takes under 2 minutes with no engineering required.

Need help?

Email team@supportman.io . We respond within one business day.

Frequently asked questions

How long does setup take?: Under 2 minutes. Connect Intercom, connect Slack, and choose your channel. No engineering required.
Can I filter which ratings appear in Slack?: Yes. You can send all ratings, only negative ratings (below a threshold emoji), or a custom selection. You can also exclude conversations handled entirely by Fin AI.
Does this replace Intercom's native Slack integration?: Intercom's native integration sends conversation assignments and @mentions. CSAT to Slack is purpose-built for rating notifications. It fires after a customer rates a conversation, not when the conversation is assigned.

More Supportman apps

DSAT AlertsBe the first to know when a customer is unhappy.Weekly ReportsAutomated Friday support reports, straight to Slack.ApprovalsRequest and approve refunds from Intercom to Slack.

By installing CSAT to Slack you agree to the Terms of Service and Privacy Policy. Supportman is an independent product, not affiliated with Intercom or Slack.

Under two minutes to live, no IT ticket required.

See pricing