Every Intercom rating, instantly in Slack.
Push every Intercom CSAT rating to a dedicated Slack channel the moment it lands. See which conversations earned a thumbs up or a frown, with a direct link to the Intercom thread — no refreshing dashboards required.
Install — free trial
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Connect
Authorise your Intercom workspace and pick a Slack channel in 60 seconds.
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Filter
Choose which emoji ratings to forward (all, only bad, or custom threshold).
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Get notified
A formatted Slack message fires the moment a rating lands, with the customer name and conversation link.
- Real-time Slack notification for every Intercom CSAT rating
- Per-emoji routing: send 😞 to #escalations, 😍 to #wins
- Exclude Fin AI-resolved conversations from the feed
- Direct link to the Intercom conversation in every message
- Custom channel configuration per brand or team
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Click Install — free trial above. You'll be asked to authorise Supportman to connect to your Intercom workspace.
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Connect your Slack workspace and choose which channel should receive csat to slack notifications.
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Configure your preferences and you're live. Setup takes about 5 minutes with no engineering required.
Need help?
Email [email protected] — we respond within one business day.
- How long does setup take?
- About 5 minutes. Connect Intercom, connect Slack, choose your channel. No engineering required.
- Can I filter which ratings appear in Slack?
- Yes. You can send all ratings, only negative ratings (below a threshold emoji), or a custom selection. You can also exclude conversations handled entirely by Fin AI.
- Does this replace Intercom's native Slack integration?
- Intercom's native integration sends conversation assignments and @mentions. CSAT to Slack is purpose-built for rating notifications — it fires after a customer rates a conversation, not when the conversation is assigned.
By installing CSAT to Slack you agree to the Terms of Service and Privacy Policy. Supportman is an independent product — not affiliated with Intercom or Slack.