Connect to IntercomSend Intercom Approval Requests to Slack
The problem with most approval workflows is the context switch. An agent working in Intercom has to find a manager in Slack, explain the situation, get a decision, and come back to Intercom to act on it. Supportman closes that loop.
Without an integration
- 1Agent identifies a case requiring approval in Intercom.
- 2Agent copies the conversation URL and pastes it in a Slack DM or channel.
- 3Agent explains the situation and requests a decision.
- 4Manager responds — sometimes immediately, sometimes hours later.
- 5Agent acts on the decision and notes it in Intercom manually.
The problem: Manual copy-paste approval requests are error-prone, undocumented, and dependent on the manager seeing the Slack message in time.
With Supportman
One button in Intercom sends the approval request to Slack with full context. The manager approves or rejects in Slack; the outcome is logged in the conversation.
- Agent clicks "Request approval" inside the Intercom conversation.
- Supportman posts a structured request to the approval Slack channel.
- Manager approves or rejects — the decision is recorded without any manual note-taking.
Can agents see the status of their pending approval requests?
Yes — approved, rejected, and pending requests are visible in the Supportman dashboard, and the outcome is noted in the Intercom conversation automatically.
Can one approval request have multiple approvers?
Multi-approver workflows (e.g. one of three managers can approve) are supported. You can also require sequential approvals for high-value decisions.