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— Slack App — Supportman

Intercom CSAT in Slack, automatically.

Supportman brings every Intercom rating, weekly team report, and AI quality score into the Slack channels your team already has open. Installs in 5 minutes, from $25/month.

Add to Slack — free trialSee pricing
Supportman in Slack
Supportman Friday team report posted in Slack, showing conversations replied to and a CSAT rating breakdown
Friday team report — CSAT breakdown and conversation volume, delivered straight to the channel.
Supportman AI evaluation report thread in Slack, scoring an Intercom conversation on brand voice, technical knowledge, problem resolution, and communication
AI quality scoring — every closed conversation gets an IQS breakdown, right in the thread.
What Supportman does in Slack

  • Real-time CSAT notifications

    Every Intercom rating lands in Slack the moment it happens — with the customer name, rating emoji, and a link to the conversation thread.

  • Friday team reports

    An automated weekly summary in your team channel: CSAT score, total conversations, top agents by rating and volume. No dashboard to check.

  • Per-agent DM reports

    Each support agent gets a private Slack message with their own scores — CSAT, conversation count, and rating breakdown — without a manager forwarding anything.

  • AI quality scoring

    Every closed Intercom conversation gets an automated IQS score based on tone, accuracy, and resolution quality. Surfaced in the weekly report and per-agent DMs.

  • Per-emoji channel routing

    Send 😞 and 😠 ratings to #escalations, send 😍 to #wins. Configure different channels for different emoji without any code.

  • Fin AI exclusion

    Exclude conversations fully resolved by Intercom's Fin AI from your CSAT feed — so your team score reflects human performance only.

Slack permissions Supportman requests
chat:write
To post CSAT notifications and reports into your chosen channels.
channels:read
To let you select which channel receives each type of message.
users:read
To send per-agent DM reports to each individual agent.

Supportman does not read your Slack messages, access message history, or store Slack user data beyond the workspace ID needed for delivery.

Frequently asked questions
What does the Supportman Slack app do?
Supportman connects to your Intercom workspace and posts CSAT rating notifications, weekly team reports, and per-agent DM summaries directly to Slack. It also provides AI quality scoring on every closed Intercom conversation.
How do I install Supportman for Slack?
Connect Intercom at supportman.io. Once connected, you'll authorise the Slack integration and pick your channels. Setup takes about 5 minutes — no engineering required.
Does Supportman require Intercom to work?
Yes. Supportman is purpose-built for Intercom. It reads your Intercom CSAT ratings and conversation data and surfaces them in Slack.
What Slack permissions does Supportman need?
Supportman requests: chat:write (to post messages), channels:read (to let you select a channel), and users:read (for per-agent DM reports). It does not read your Slack messages.
How much does Supportman cost?
From $25/month for up to 5 support agents. Pro is $50/month for 6–15 agents and includes AI Evaluation. No per-seat compounding. Free trial, no credit card required.
Support

Questions about the Supportman Slack app? Email us at [email protected] — we respond within one business day.

Privacy Policy · Terms of Service · Supportman is independent — not affiliated with Slack Technologies or Intercom.

Five minutes to live, no IT ticket required.

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