Connect to IntercomSet Up the Intercom Slack Integration
Intercom and Slack are where your support team does most of its work. Connecting them — so that important Intercom events automatically surface in Slack — is one of the highest-leverage integrations you can set up.
The native Intercom Slack integration
- 1Install the native Intercom Slack app from the App Store.
- 2Configure notifications for new conversations in selected inboxes.
- 3Receive a Slack notification every time a new conversation opens.
The problem: The native integration is high-volume and low-signal — every new conversation fires a Slack message. You end up with hundreds of Slack notifications a day, most of which do not require action.
With Supportman
Supportman takes a signal-based approach: only the events that need human attention reach Slack — CSAT ratings, DSAT alerts, approval requests, and weekly digests.
- Connect Supportman to Intercom and Slack via OAuth.
- Configure which signals you want in Slack (ratings, alerts, digests).
- Receive only actionable notifications — not a firehose.
How is Supportman different from the native Intercom Slack integration?
The native integration focuses on routing new conversations and mentions to Slack. Supportman focuses on quality signals — CSAT ratings, DSAT alerts, approval workflows, and weekly performance digests.
Can I use both Supportman and the native Intercom Slack integration simultaneously?
Yes. They serve different purposes and can coexist. Most teams use the native integration for conversation routing and Supportman for quality and approval workflows.