Connect to IntercomCustomer Service Quality Assurance: A Complete Guide to Enhancing Agent Performance
How can you know if your customer service meets the mark? As you scale your customer support team, it can...
— thoughts and learnings —
Articles by Maryna Paryvai
The 14 Top Customer Service Metrics Every Team Should Track
Effectively managing a customer service team demands substantial resources and effort. But how can you gauge the effectiveness of these...
What Is a Ticketing System? Everything You Need to Know to Implement It with Ease
Handling hundreds of customer inquiries a day via Slack or a shared inbox is obviously messy. You won’t have clear...