13 Best Intercom Integrations And Apps for Your Customer Service Team
This guide dives into the most impactful Intercom integrations, spotlighting how they fortify customer support, enrich customer data, and streamline...
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Customer Service
What Are Customer Support Operations? (Your Quick Guide)
Customer support operations is a critical component within your customer service. These teams hold a pivotal role in amplifying a...
What is Customer Success? (Your Simple Guide)
Customer success is both a strategy and a business function. As a strategy, customer success is about recognizing that if...
21 “Get to Know You” Questions for Customer Support & Service Team Members
Cohesion within your customer support team is paramount. Introducing 'Get to Know You' questions in team meetings can transform them...
4 Effective Customer Service Workflows Explained (Your Cheat Sheet)
Whether your ticket volume feels manageable or overwhelming right now, there’s no getting around the importance of building out smooth...
How to Create Great Support Documentation For Customers (And Your Team)
Congrats! You’re heading up the efforts to create documentation for your support team. It’s a great privilege. “But I have...
What is Customer Service? (FAQs & What You Need to Know)
The digital landscape has undergone a major change since the arrival of COVID-19. Customer expectations have grown, particularly when it...
33 Creative Ideas For Customer Service & Customer Support Team Names
A customer service team's name is more than just a label; it's a symbol of identity, ethos, and commitment. As...
19 Customer Service Skills That Every Support Team Should Have
There are two essential ingredients for business success: a great product line, and great customer service. Providing stellar customer service...
How to Improve Customer Retention
What’s better than acquiring new customers? Simple: being able to retain current ones. It costs more to attract new customers...
How To Use Customer Enablement for Business Growth
What is Customer Enablement? Customer Enablement represents a pivotal strategy in modern business operations, aimed at empowering customers with the...
A Beginner’s Guide to Customer Care: A Quick Overview
According to a study by Invoca, 76% of consumers are likely to stop doing business with a company after just...
The 6 Major Types of Customer Service Documentation You Definitely Need
Support teams are constantly dealing with change. They’re forced to think on their feet, adjust on the fly, and have...
The Top 6 Skills Every Customer Service Team Lead Should Have
At different points in any given day, a customer service team lead might be delivering coaching and feedback, handling an...
How To Create a Knowledge Base for Customer Support
At Tettra, we understand that a customer support knowledge base is more than just a repository of information; it's a...
Customer Experience vs Customer Service: What’s the Difference?
Both customer experience and customer service are important parts of the customer journey. The terms “customer service” and “customer experience”...
Customer Support Enablement: A Quick Overview
How do you stay ahead of the curve in customer support? It’s customer support enablement. In this article, we'll delve...
What is a Customer Success Manager?
Customer success is a critical part of any business. It boosts customer satisfaction and improves the buying experience, while maximizing...
Customer Satisfaction Explained
To say that customer satisfaction is important is an understatement. It’s a necessity. Over 80% of marketers view customer satisfaction...
Why Do Customer Service & Support Teams Need a Knowledge Base?
Knowledge management refers to the process of capturing, managing, and sharing an organization's knowledge and information. Businesses can improve their...
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