Automated Friday support reports, straight to Slack.
Deliver an automated weekly support summary to your team Slack channel every Friday. Team-level CSAT, top agents, conversation volume, and a per-agent DM report — all without anyone building a dashboard.
Install — free trial
- 1
Connect
Authorise Intercom and pick the Slack channel for team reports.
- 2
Configure
Set the report day, time, and whether agents get individual DM summaries.
- 3
Receive
Every Friday (or chosen day), a formatted Slack message arrives with the week's key numbers.
- Team CSAT score and rating count for the week
- Top 3 agents by rating and by volume
- Conversation volume compared to prior week
- Per-agent DM: their own CSAT, conversations closed, and rating breakdown
- Configurable day and time; pause for holidays
- 1
Click Install — free trial above. You'll be asked to authorise Supportman to connect to your Intercom workspace.
- 2
Connect your Slack workspace and choose which channel should receive weekly reports notifications.
- 3
Configure your preferences and you're live. Setup takes about 5 minutes with no engineering required.
Need help?
Email [email protected] — we respond within one business day.
- Can I send the report on a day other than Friday?
- Yes. You can configure the report to send on any day and time that suits your team.
- Do individual agents see their own scores?
- Yes. If you enable per-agent DM reports, each agent gets a private Slack message with their personal CSAT, conversation count, and rating breakdown for the week.
- What if I don't have enough data for a meaningful report?
- The report includes whatever data exists for the period. Low-volume weeks show fewer data points — the report won't be sent if there are zero conversations.
By installing Weekly Reports you agree to the Terms of Service and Privacy Policy. Supportman is an independent product — not affiliated with Intercom or Slack.