Automated Friday support reports, straight to Slack.
Deliver an automated weekly support summary to your team Slack channel every Friday. Team-level CSAT, top agents, conversation volume, and a per-agent DM report — all without anyone building a dashboard.
- 1
Connect
Authorise Intercom and pick the Slack channel for team reports.
- 2
Configure
Choose the Slack channel for the team report and enable individual reports for active agents.
- 3
Receive
Every Friday, a formatted Slack message arrives with the week's key numbers and each active agent receives a private summary.
- Team CSAT score and rating count for the week
- Top-agent callout based on positive ratings
- Conversations replied to plus median response-time metrics
- Per-agent DM: personal volume, response times, and rating breakdown
- Automatic Friday delivery with no spreadsheet or manual export
- 1
Click Install — free trial above. You'll be asked to authorise Supportman to connect to your Intercom workspace.
- 2
Connect your Slack workspace and choose which channel should receive weekly reports notifications.
- 3
Configure your preferences and you're live. Setup takes under 2 minutes with no engineering required.
Need help?
Email [email protected] — we respond within one business day.
- When are weekly reports sent?
- Supportman sends the team report every Friday. Custom report scheduling is not currently available.
- Do individual agents see their own scores?
- Yes. If you enable per-agent DM reports, each agent gets a private Slack message with their personal CSAT, conversation count, and rating breakdown for the week.
- What if I don't have enough data for a meaningful report?
- The report includes the data available for the period. Low-volume weeks naturally contain fewer ratings and conversations, so managers should interpret percentages alongside the underlying counts.
By installing Weekly Reports you agree to the Terms of Service and Privacy Policy. Supportman is an independent product — not affiliated with Intercom or Slack.