Be the first to know when a customer is unhappy.
Get an immediate Slack alert when an Intercom conversation earns a negative rating. Includes the customer name, the agent involved, and a one-click link to the conversation — so managers can act before the next shift.
1 month ago2 hours ago- 1
Set your threshold
Define which emoji ratings count as negative (e.g. 😞 and below).
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Route to the right channel
Send bad ratings to a dedicated channel such as #support-escalations or #dsat-ratings.
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Act immediately
One click in Slack opens the Intercom thread so you can follow up or coach on the spot.
- Instant Slack alert on every negative Intercom CSAT
- Configurable threshold — choose which emoji ratings trigger an alert
- Route negative ratings to a dedicated Slack channel
- Alert includes customer name, agent, conversation link, and rating emoji
- Optional Fin exclusion so human and AI ratings can be reviewed separately
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Click Install — free trial above. You'll be asked to authorise Supportman to connect to your Intercom workspace.
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Connect your Slack workspace and choose which channel should receive dsat alerts notifications.
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Configure your preferences and you're live. Setup takes under 2 minutes with no engineering required.
Need help?
Email [email protected] — we respond within one business day.
- What counts as a DSAT?
- You choose. Configure any emoji threshold as your negative boundary — typically 😞 and 😠 in Intercom's 5-emoji CSAT scale.
- Can I use a separate channel for DSAT alerts?
- Yes. Route bad ratings to a dedicated Slack channel so managers can keep the recovery queue separate from positive ratings and general support discussion.
- Will Fin AI-resolved conversations trigger DSAT alerts?
- You can exclude Fin-resolved conversations from alerts if you prefer to track them separately.
By installing DSAT Alerts you agree to the Terms of Service and Privacy Policy. Supportman is an independent product — not affiliated with Intercom or Slack.