Be the first to know when a customer is unhappy.
Get an immediate Slack alert when an Intercom conversation earns a negative rating. Includes the customer name, the agent involved, and a one-click link to the conversation, so managers can act before the next shift.
1 month ago2 hours ago- 1
Set your threshold
Define which emoji ratings count as negative (e.g. 😞 and below).
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Route to the right channel
Send bad ratings to a dedicated channel such as #support-escalations or #dsat-ratings.
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Act immediately
One click in Slack opens the Intercom thread so you can follow up or coach on the spot.
- Instant Slack alert on every negative Intercom CSAT
- Configurable threshold: choose which emoji ratings trigger an alert
- Route negative ratings to a dedicated Slack channel
- Alert includes customer name, agent, conversation link, and rating emoji
- Optional Fin exclusion so human and AI ratings can be reviewed separately
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Click Install, free trial above. You'll be asked to authorise Supportman to connect to your Intercom workspace.
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Connect your Slack workspace and choose which channel should receive dsat alerts notifications.
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Configure your preferences and you're live. Setup takes under 2 minutes with no engineering required.
Need help?
Email team@supportman.io . We respond within one business day.
- What counts as a DSAT?
- You choose. Configure any emoji threshold as your negative boundary, typically 😞 and 😠 in Intercom's 5-emoji CSAT scale.
- Can I use a separate channel for DSAT alerts?
- Yes. Route bad ratings to a dedicated Slack channel so managers can keep the recovery queue separate from positive ratings and general support discussion.
- Will Fin AI-resolved conversations trigger DSAT alerts?
- You can exclude Fin-resolved conversations from alerts if you prefer to track them separately.
By installing DSAT Alerts you agree to the Terms of Service and Privacy Policy. Supportman is an independent product, not affiliated with Intercom or Slack.