How to use Approvals: request and approve support decisions from Intercom to Slack
A step-by-step guide to requesting approvals from the Intercom inbox, deciding in Slack, and keeping a clear record of who approved what and why.
— thoughts and learnings —
Supportman Features
How to set up a dedicated DSAT channel in Slack
DSAT channel setup in Slack: route negative CSAT ratings to a dedicated channel so leads act fast without losing team-wide visibility.
How to share Intercom conversations to Slack
Share any Intercom conversation to a Slack channel or DM it to yourself in a few clicks - from the Supportman Inbox App inside Intercom.