Enterpretvs
SupportmanAn Enterpret Support QA alternative for small Intercom teams.
Enterpret launched Support QA on 6 October 2026.
Enterpret started as a voice-of-customer platform for product and insights teams. On 6 October 2026 it launched Support QA: it grades every support conversation, human and AI, on whether the customer’s problem was actually resolved (True Resolution, six states from resolved to customer dropped), scores agents against your rubric, rolls results up by agent, team and BPO, and sends coaching briefs to managers in Slack or email. It works with Intercom, Zendesk Support and Salesforce Service Cloud. There is no public price: existing customers go through their CSM and new ones book a demo.
Supportman is built for a smaller team that wants to start today. Connect Intercom and Slack yourself, in under two minutes, and every CSAT rating lands in Slack as it comes in, every closed conversation gets an AI quality score against your rubric, and a Friday report goes to the team. Pricing is published per user, with a free trial and no sales call.
Free trial · No credit card · Connects to Intercom & Slack in under 2 minutes · Visit Enterpret ↗
Which is better, Enterpret or Supportman?
If you run a larger support organisation, possibly with BPOs, across Zendesk, Salesforce or Intercom, and you want resolution grading, agent scorecards, coaching briefs and product-fix routing to Jira or Linear on top of Enterpret’s VoC platform, Support QA is a serious option, and its True Resolution states answer a question Supportman doesn’t yet. Supportman is for the team that wants CSAT in Slack and a quality score on every conversation this afternoon, at a price it can see.
Same question, answered for a different size of team.
With Enterpret
- No public pricing; Support QA is sold through a demo or your CSM
- Part of a broader VoC platform, which is a bigger purchase than a QA tool
- Rollups by team and BPO are aimed at larger support organisations
- No self-serve trial documented
With Supportman
- Self-serve: connect Intercom and Slack in under two minutes
- Published per-user pricing from $5/user/mo, free trial, no card
- Every CSAT rating posted to Slack as it lands
- AI quality score on every closed conversation, Fin or human
- Friday team report and per-agent reports in Slack
Enterpret vs Supportman pricing, side by side.
Enterpret does not publish pricing for Support QA or its platform; existing customers contact their CSM and prospects book a demo. Supportman lists per-user pricing on the site and needs no sales call.
Supportman
$5–$15 / user / mo
- Model
- Per-user tiers, published (min $25/mo)
- Getting started
- Free trial, no credit card
Enterpret vs Supportman, feature by feature.
Every Supportman dashboard and Slack feature, next to what Enterpret documents publicly. Beta and in-build features are labelled as such; where we couldn't find public documentation, we say so rather than guess.
- Yes
- Partial
- Beta
- In build
- Add-on
- No
- Not documented
| Feature | Enterpret | Supportman |
|---|---|---|
| Key differences | ||
| Buying process | Demo or CSM | Self-serve, free trial |
| Pricing | Not public | Per-user tiers, published |
| Did the problem get solved? | True Resolution, six states, from the conversation | Not yet: we score quality, not resolution state |
| Agent scoring | Rubric scorecards, human and AI agents, by team and BPO | IQS per conversation, per-agent ranking |
| Slack | Coaching briefs in Slack or email | Every CSAT rating in real time, weekly reports |
| Helpdesks | Intercom, Zendesk Support, Salesforce Service Cloud | Intercom |
| Built for | Larger support and product organisations | Small Intercom teams |
| Real-time Slack loop | ||
| CSAT ratings posted to Slack in real time | PartialEscalation Agent flags critical feedback | YesEvery rating, the moment it lands |
| Dedicated channel for bad ratings | Not documented | YesPro |
| Filter alerts by star rating or remark | NoTheme and sentiment alerts instead | YesBy star rating, or only when a remark is left |
| Send a conversation to Slack from the inbox | No | YesIntercom inbox app, to a channel or DM |
| Conversation reminders | No | YesSet from the Intercom inbox |
| AI quality scoring | ||
| AI quality score on every closed conversation | YesSupport QA (Oct 2026), by demo | YesIQS, 0–100 |
| Per-criterion rubric breakdown | YesUpload or build a rubric; scorecards | YesRubric chart on every scored conversation |
| Predicted CSAT for unrated conversations | PartialSentiment Shift, start vs end | YesCovers the ~90% customers never rate |
| Scores AI-agent and human conversations alike | YesHuman and AI agents | YesFin and humans, same rubric |
| Manual review scorecards & calibration | Not documented | NoNot the focus |
| Coaching workflows | YesCoaching briefs, Slack or email | PartialPer-agent reports & quality ranking |
| Dashboard & insights | ||
| Team quality dashboard | PartialFeedback dashboards, not QA | YesRated, positive, IQS, needs review |
| Bad-rating review queue | No | Yes1★ and 2★ conversations |
| Quality trends & predicted-vs-actual CSAT | PartialIssues ranked by CSAT and churn risk | YesIQS trend, bad rate, model bias |
| Topic spikes & drift | YesAdaptive taxonomy across all sources | BetaSpiking / drifting / cooling, from Intercom Topics |
| Account health drift | YesContext Graph: accounts, ARR, churn risk | Beta28-day drift per account |
| Daily work queue (unanswered, unhappy, handed off) | No | BetaToday view |
| Conversation explorer with rating & score filters | PartialFeedback explorer by theme & segment | YesDate, rating, remark, AI score |
| Per-agent quality ranking | YesBy agent, team and BPO | YesRates that survive a thin week |
| Cross-customer voice-of-customer analytics | YesCore product, many sources | PartialTopic trends only |
| Fin & AI agents | ||
| Fin vs human quality comparison | No | YesBad-rating rate, Fin vs human-only |
| Fin conversation audit | No | Beta |
| Independent of the AI agent it measures | Yes | Yes |
| Answers customers (AI agent) | NoDrafts follow-ups for human approval | NoMeasures, doesn’t answer |
| Reporting & workflow | ||
| Weekly team report in Slack | PartialNewsfeed Agent insight digests | YesFriday, before standup |
| Per-agent weekly reports by DM | No | YesIncludes predicted CSAT & IQS |
| Approvals for refunds & exceptions in Slack | No | BetaRequested in Intercom, decided in Slack |
| Manager notes on conversations | No | Beta |
| Closed doesn’t mean resolved | ||
| Tracks one customer’s problem across conversations | PartialTrue Resolution: six states per conversation | In buildProblem Episodes |
| Alerts when a promise to a customer is missed | No | In build |
| Platform, pricing & setup | ||
| Intercom integration | YesNative connector | YesNative, connects in 2 minutes |
| Zendesk, Freshdesk & others | YesZendesk, Front, Kustomer & more | NoIntercom only today |
| Voice / call coverage | YesGong, Chorus, Amazon Connect | No |
| Published pricing | NoCustom quote | Yes$5–$15 / user / mo |
| Self-serve free trial | NoSales-led | YesNo credit card |
| Time to first value | Not documentedSales-led; timeline not published | YesUnder 2 minutes |
Enterpret details come from its public website, docs and pricing pages, checked September 2026. Enterpret website ↗
Enterpret vs Supportman, answered.
What is Enterpret Support QA?
A product Enterpret launched on 6 October 2026. It grades every support conversation, human and AI, on whether the customer’s problem was resolved, scores agents against a rubric, and sends coaching briefs to managers in Slack or email.
How much does Enterpret Support QA cost?
Enterpret does not publish a price. Existing customers are directed to their CSM and new ones to a demo. Supportman is public: $5 per user per month for notifications and reports, $15 per user with AI evaluations.
Which helpdesks does Enterpret Support QA support?
Intercom, Zendesk Support and Salesforce Service Cloud, per Enterpret’s launch post. Supportman supports Intercom.
Does Supportman grade whether a problem was resolved?
Not today. Supportman scores the quality of every closed conversation and posts CSAT to Slack. Tracking whether a customer’s problem came back is something we are building, not something we ship.
Is there a free trial?
Yes, for Supportman: connect Intercom and Slack and you’re live in under two minutes, no credit card required.
Leave your details and we'll reach out when you're ready to evaluate.