A careful read of your help centre, by a person.
Paste your Intercom help centre address and your work email. One of us reads it and sends you a short audit within two working days: the topics it does not cover, the collections that are thin, and what to fix first.
The gaps customers find before you do.
Missing topics
The questions every customer eventually asks: account and login, billing, payments and refunds, and troubleshooting. If one of these has no article, that question becomes a conversation.
Thin collections
Collections with one or two articles, or a heading with nothing useful under it. They look covered in the navigation and are not.
One language, many countries
A product sold in several countries with a help centre in one language. Customers who cannot read it contact you instead, or give up.
Article count against product complexity
Twelve articles can be plenty for a simple app and far too few for a payments product with plans, integrations and a mobile app. We compare what you have with what you sell.
Avoidable tickets
Every missing or thin article sends the same question to your team, again and again, and gives Fin nothing to answer from.
Bad ratings nobody sees
A customer who could not find the answer rates the conversation poorly. Those ratings sit in Intercom reports, and the gap that caused them stays open.
Supportman posts those Intercom ratings to Slack as they land, so the bad ones get read. See the product.
- 01Paste your public Intercom help centre address and your work email.
- 02One of us reads the help centre: the collections, the articles and the languages it is published in.
- 03Within two working days you get a short written audit by email: the gaps we found, and what to fix first.
Request your audit · How the audit works as a feature · Weekly audits, coming later
Who writes the audit?
A person on the Supportman team. We read your help centre the way a customer would and write up what is missing or thin. It is short: a list of gaps and what to fix first, not a long report.
How long does it take?
Within two working days of your request. If we cannot read your help centre (it is private, or not on Intercom), we will tell you in that time.
What do you need from me?
The address of your public help centre and a work email to send the audit to. There is no login and no Intercom access to grant: we only read public pages.
Is it really free?
Yes. No card, no trial and no mailing list. We send the audit, and only follow up if you reply.
Why does Supportman do this?
Help centre gaps show up as bad ratings. Supportman posts Intercom ratings to Slack as they land, so teams see those ratings; the audit is the other half, finding the gaps before the ratings do.