EvaluAgentvs
SupportmanThe EvaluAgent alternative for Intercom teams.
EvaluAgent already talks in language close to Supportman's: its xMetrics suite includes xRepeats (predicts whether a contact is a repeat) and xResolution (predicts first-contact effectiveness). Both are real, useful signals, and both are predictions made about a single interaction, not a persistent record of one customer's one problem.
Supportman is building Problem Episodes: instead of predicting whether a conversation is a repeat, it links the conversations that actually are the same problem, with a quoted evidence trail, and tracks whether that problem is still open, came back, or was promised and forgotten. On Intercom, that sits alongside real-time CSAT/DSAT alerts and AI quality scoring you can use today.
Free trial · No credit card · Connects to Intercom & Slack in under 2 minutes · Visit EvaluAgent ↗
Predicting a repeat contact isn't the same as linking one.
With EvaluAgent
- xRepeats and xResolution are per-interaction predictions, not a persistent link between conversations
- Rooted in voice-heavy contact centers; QA metrics can feel tuned for call transcripts
- AutoQM and QA + Conversation Intelligence are separate priced tiers, from $35 and $65 per user/month
- AI-agent evaluation is billed separately, roughly $0.05–$0.13 per conversation†
- A broader QA/coaching platform to roll out (scorecards, calibration) if all you want is CSAT signal
With Supportman
- Real-time CSAT & DSAT alerts to Slack on Intercom conversations
- AI quality scoring (IQS) on every closed conversation, one published price
- Building Problem Episodes: linking conversations into one evidence-quoted problem, not predicting a repeat contact
- Self-serve, live in under two minutes, no credit card
- Published per-user pricing from $5/user/mo
EvaluAgent vs Supportman pricing, side by side.
EvaluAgent publishes tiered pricing: AutoQM from $35/user/month, QA + Conversation Intelligence from $65/user/month, with AI-agent evaluation billed separately at roughly $0.05–$0.13 per conversation†. Supportman is a single published per-user price covering CSAT/DSAT alerts and AI scoring together.
EvaluAgent
From $35 / user / mo
- Model
- AutoQM and QA + Conversation Intelligence tiers, plus per-conversation AI-agent evaluation†
- Getting started
- Sales-assisted onboarding
Supportman
$5–$15 / user / mo
- Model
- Per-user tiers, published (min $25/mo)
- Getting started
- Free trial, no credit card
EvaluAgent vs Supportman, feature by feature.
Every Supportman dashboard and Slack feature, next to what EvaluAgent documents publicly. Beta and in-build features are labelled as such; where we couldn't find public documentation, we say so rather than guess.
- Yes
- Partial
- Beta
- In build
- Add-on
- No
- Not documented
| Feature | EvaluAgent | Supportman |
|---|---|---|
| Key differences | ||
| Pricing transparency | Tiered per-user pricing, also published | Per-user tiers, published |
| Starting price | From $35 / user / mo (AutoQM) | $5 / user / mo (min $25) |
| Repeat-contact insight | xRepeats — a per-interaction prediction | Building: persistent Problem Episodes, evidence-quoted |
| Resolution insight | xResolution — predicts first-contact effectiveness | IQS score today; episode outcome states in build |
| Built for | Voice-heavy contact centers, broadening to digital | Intercom-native |
| Manual QA & coaching | Deep: scorecards, calibration, coaching | Not the focus |
| Time to first value | Configuration + rollout | <2 minutes, self-serve |
| Real-time Slack loop | ||
| CSAT ratings posted to Slack in real time | No | YesEvery rating, the moment it lands |
| Dedicated channel for bad ratings | No | YesPro |
| Filter alerts by star rating or remark | No | YesBy star rating, or only when a remark is left |
| Send a conversation to Slack from the inbox | No | YesIntercom inbox app, to a channel or DM |
| Conversation reminders | No | YesSet from the Intercom inbox |
| AI quality scoring | ||
| AI quality score on every closed conversation | YesAutoQA on all conversations | YesIQS, 0–100 |
| Per-criterion rubric breakdown | YesCustom scorecards | YesRubric chart on every scored conversation |
| Predicted CSAT for unrated conversations | Add-onPredictive VoC metrics, $65 tier | YesCovers the ~90% customers never rate |
| Scores AI-agent and human conversations alike | Add-onAI-agent QA billed per conversation | YesFin and humans, same rubric |
| Manual review scorecards & calibration | YesScorecards, calibration, coaching | NoNot the focus |
| Coaching workflows | YesCoaching workflows | PartialPer-agent reports & quality ranking |
| Dashboard & insights | ||
| Team quality dashboard | Yes | YesRated, positive, IQS, needs review |
| Bad-rating review queue | PartialVia review assignment filters | Yes1★ and 2★ conversations |
| Quality trends & predicted-vs-actual CSAT | PartialQA score trends | YesIQS trend, bad rate, model bias |
| Topic spikes & drift | Add-onTheme detection, $65 tier | BetaSpiking / drifting / cooling, from Intercom Topics |
| Account health drift | Not documented | Beta28-day drift per account |
| Daily work queue (unanswered, unhappy, handed off) | No | BetaToday view |
| Conversation explorer with rating & score filters | Yes | YesDate, rating, remark, AI score |
| Per-agent quality ranking | Yes | YesRates that survive a thin week |
| Cross-customer voice-of-customer analytics | Add-onConversation Intelligence tier | PartialTopic trends only |
| Fin & AI agents | ||
| Fin vs human quality comparison | Not documented | YesBad-rating rate, Fin vs human-only |
| Fin conversation audit | Add-onAI-agent QA billed per conversation | Beta |
| Independent of the AI agent it measures | Yes | Yes |
| Answers customers (AI agent) | NoEvaluates, doesn’t answer | NoMeasures, doesn’t answer |
| Reporting & workflow | ||
| Weekly team report in Slack | Not documented | YesFriday, before standup |
| Per-agent weekly reports by DM | Not documented | YesIncludes predicted CSAT & IQS |
| Approvals for refunds & exceptions in Slack | No | BetaRequested in Intercom, decided in Slack |
| Manager notes on conversations | PartialEvaluation comments | Beta |
| Closed doesn’t mean resolved | ||
| Tracks one customer’s problem across conversations | PartialxRepeats predicts repeat contacts | In buildProblem Episodes |
| Alerts when a promise to a customer is missed | Not documented | In build |
| Platform, pricing & setup | ||
| Intercom integration | YesNative integration | YesNative, connects in 2 minutes |
| Zendesk, Freshdesk & others | YesZendesk, Freshdesk, Salesforce, CCaaS | NoIntercom only today |
| Voice / call coverage | YesTranscription included | No |
| Published pricing | YesFrom $35 / user / mo | Yes$5–$15 / user / mo |
| Self-serve free trial | NoDemo, then proof of concept | YesNo credit card |
| Time to first value | PartialDemo-led, CSM onboarding | YesUnder 2 minutes |
EvaluAgent details come from its public website, docs and pricing pages, checked September 2026. EvaluAgent website ↗
When EvaluAgent is the better pick.
EvaluAgent has one of the more transparent price cards in QA and a genuinely useful set of predictive metrics, especially if your support spans voice and you want AutoQA plus structured coaching and calibration. If what you're specifically after is knowing whether a customer's problem came back, rather than predicting whether a contact looks like a repeat, that's a narrower, newer kind of record — one Supportman is purpose-building around evidence rather than prediction.
EvaluAgent vs Supportman, answered.
How is Supportman's approach different from EvaluAgent's xRepeats?
xRepeats predicts, per interaction, whether a contact looks like a repeat. Supportman's Problem Episodes (in build) instead link the actual conversations that are the same problem and track the outcome with quoted evidence from the transcripts, rather than a prediction.
How much does EvaluAgent cost compared to Supportman?
EvaluAgent starts at $35/user/month for AutoQM and $65/user/month for QA + Conversation Intelligence, with AI-agent evaluation billed separately. Supportman is $5/user/month for the Slack loop or $15/user/month with AI evaluations, one price, no add-on metering.
Is EvaluAgent built for contact centers or digital support?
Its roots are in voice-heavy contact centers, though its xMetrics and AutoQA features extend to digital channels. Supportman is built specifically for Intercom conversations.
What is xResolution?
EvaluAgent's xResolution is a predictive metric estimating first-contact effectiveness — whether an interaction is likely to have resolved the issue on the first try. It's a per-interaction prediction, not a tracked outcome confirmed by later conversations.
Does Supportman offer formal QA calibration and coaching workflows?
No, that's not the focus. EvaluAgent goes deep on scorecards, reviewer calibration, and coaching. Supportman focuses on real-time CSAT/DSAT alerts, AI quality scoring, and, in build, per-customer problem tracking.
Is there a free trial for Supportman?
Yes. Connect Intercom and Slack and you’re live in under two minutes, no credit card required.
Leave your details and we'll reach out when you're ready to evaluate.