Fullviewvs
SupportmanA Fullview comparison for teams who want to know what happened, and whether it stayed fixed.
Fullview is session replay and cobrowsing built into the Intercom (Fin), Zendesk, and HubSpot inboxes: agents can watch what a customer clicked, scrolled past, or got stuck on, or jump into a live cobrowsing session. Pricing starts around $489/month for a Starter tier with five cobrowsing seats and 50,000 replays, with a 14-day trial (vendor-reported)†.
Supportman is a different tool for a different job. It measures whether the conversation — and the underlying problem — actually resolved: real-time CSAT/DSAT in Slack, AI quality scoring on every closed conversation, and, in build now, Problem Episodes that track a customer’s problem until the evidence says it is over. Fullview shows you the screen. Supportman tracks the outcome.
Free trial · No credit card · Connects to Intercom & Slack in under 2 minutes · Visit Fullview ↗
Two different jobs: know which you need.
With Fullview
- Session replay and cobrowsing — not a CSAT, QA, or problem-tracking tool
- Starts around $489/month for five cobrowsing seats and 50,000 replays (vendor-reported)†, on top of whatever helpdesk or QA stack you already run
- Shows what the customer saw and did; does not score the conversation or flag whether the underlying problem was fixed
- No CSAT/DSAT capture or AI quality scoring built in
- Evidence-gathering does not by itself confirm the loop closed on the actual problem
With Supportman
- Purpose-built to measure whether an Intercom conversation actually resolved the customer’s problem
- Real-time CSAT & DSAT alerts in Slack
- AI quality scoring on every closed conversation
- Building Problem Episodes: quoted evidence for whether a problem is still open, came back, or was promised and forgotten
- Published per-user pricing from $5/user/mo
Fullview vs Supportman pricing, side by side.
Fullview’s Starter tier is reported at roughly $489/month for five cobrowsing seats and 50,000 replays, with a 14-day trial (vendor-reported, not independently verified)†. Supportman is a published per-user price for a different job: resolution measurement, not screen replay.
Fullview
From ~$489 / mo (Starter)
- Model
- 5 cobrowsing seats, 50,000 replays (vendor-reported)
- Getting started
- 14-day free trial
Supportman
$5–$15 / user / mo
- Model
- Per-user tiers, published (min $25/mo)
- Getting started
- Free trial, no credit card
Fullview vs Supportman, feature by feature.
Every Supportman dashboard and Slack feature, next to what Fullview documents publicly. Beta and in-build features are labelled as such; where we couldn't find public documentation, we say so rather than guess.
- Yes
- Partial
- Beta
- In build
- Add-on
- No
- Not documented
| Feature | Fullview | Supportman |
|---|---|---|
| Key differences | ||
| Category | Session replay & cobrowsing | CSAT, QA & problem-tracking measurement |
| Works alongside Intercom / Fin | Yes — also on Zendesk & HubSpot | Native |
| CSAT / DSAT capture | Not offered | Real-time alerts to Slack |
| AI quality scoring | Not offered | IQS on every closed conversation |
| Tracks a problem across repeat contacts | Not its job | Yes — episodes link conversations up to 90 days (in build) |
| Screen replay & cobrowsing | Core feature | Not offered |
| Pricing | From ~$489/mo (vendor-reported) | Published per-user rate |
| Real-time Slack loop | ||
| CSAT ratings posted to Slack in real time | NoSession replay & cobrowsing tool | YesEvery rating, the moment it lands |
| Dedicated channel for bad ratings | No | YesPro |
| Filter alerts by star rating or remark | No | YesBy star rating, or only when a remark is left |
| Send a conversation to Slack from the inbox | Not documented | YesIntercom inbox app, to a channel or DM |
| Conversation reminders | No | YesSet from the Intercom inbox |
| AI quality scoring | ||
| AI quality score on every closed conversation | No | YesIQS, 0–100 |
| Per-criterion rubric breakdown | No | YesRubric chart on every scored conversation |
| Predicted CSAT for unrated conversations | No | YesCovers the ~90% customers never rate |
| Scores AI-agent and human conversations alike | No | YesFin and humans, same rubric |
| Manual review scorecards & calibration | No | NoNot the focus |
| Coaching workflows | No | PartialPer-agent reports & quality ranking |
| Dashboard & insights | ||
| Team quality dashboard | NoUsage analytics, not quality | YesRated, positive, IQS, needs review |
| Bad-rating review queue | No | Yes1★ and 2★ conversations |
| Quality trends & predicted-vs-actual CSAT | No | YesIQS trend, bad rate, model bias |
| Topic spikes & drift | No | BetaSpiking / drifting / cooling, from Intercom Topics |
| Account health drift | No | Beta28-day drift per account |
| Daily work queue (unanswered, unhappy, handed off) | No | BetaToday view |
| Conversation explorer with rating & score filters | No | YesDate, rating, remark, AI score |
| Per-agent quality ranking | No | YesRates that survive a thin week |
| Cross-customer voice-of-customer analytics | No | PartialTopic trends only |
| Fin & AI agents | ||
| Fin vs human quality comparison | No | YesBad-rating rate, Fin vs human-only |
| Fin conversation audit | No | Beta |
| Independent of the AI agent it measures | NoDoesn’t measure AI agents | Yes |
| Answers customers (AI agent) | NoFeeds user context to AI agents (MCP) | NoMeasures, doesn’t answer |
| Reporting & workflow | ||
| Weekly team report in Slack | No | YesFriday, before standup |
| Per-agent weekly reports by DM | No | YesIncludes predicted CSAT & IQS |
| Approvals for refunds & exceptions in Slack | No | BetaRequested in Intercom, decided in Slack |
| Manager notes on conversations | No | Beta |
| Closed doesn’t mean resolved | ||
| Tracks one customer’s problem across conversations | No | In buildProblem Episodes |
| Alerts when a promise to a customer is missed | No | In build |
| Platform, pricing & setup | ||
| Intercom integration | YesReplay & cobrowse from the inbox | YesNative, connects in 2 minutes |
| Zendesk, Freshdesk & others | YesZendesk, HubSpot, Salesforce | NoIntercom only today |
| Voice / call coverage | No | No |
| Published pricing | PartialStarter $489/mo (help centre); else quote | Yes$5–$15 / user / mo |
| Self-serve free trial | Yes14-day free trial | YesNo credit card |
| Time to first value | Yes“15-min setup” | YesUnder 2 minutes |
Fullview details come from its public website, docs and pricing pages, checked September 2026. Fullview website ↗
When Fullview is the better pick.
If you need to see exactly what a customer clicked, scrolled past, or got stuck on — a checkout error, a confusing settings screen — Fullview’s replay and cobrowsing show you the screen itself, and its native placement inside the Intercom/Fin, Zendesk, and HubSpot inboxes makes it fast to reach for mid-conversation. That is a different job from tracking whether a problem got fixed after the conversation ends. Many teams could reasonably run both: Fullview to see what happened on screen, Supportman to track whether the problem stayed fixed.
Fullview vs Supportman, answered.
Is Fullview a competitor to Supportman?
Not really — they do different jobs. Fullview shows agents what a customer saw and did (replay, cobrowsing); Supportman measures whether the conversation and the underlying problem actually resolved. Many teams could run both.
Does Fullview integrate with Intercom?
Yes. Fullview is a Fin/Intercom App Store partner, alongside integrations with Zendesk and HubSpot.
How much does Fullview cost?
Its Starter tier is vendor-reported at roughly $489/month for five cobrowsing seats and 50,000 replays, with a 14-day free trial. Supportman is a separate, published per-user price for a different job.
Can I use Fullview and Supportman together?
Yes. Fullview supplies visual evidence of what happened on screen; Supportman tracks CSAT, AI quality scoring, and — in build now — whether the underlying problem actually went away. They are complementary rather than overlapping.
Does Supportman offer session replay?
No. Supportman focuses on measuring conversation and problem outcomes, not on capturing what happened on a customer’s screen.
What is a Problem Episode?
Supportman is building a persistent record that links a customer’s conversations about the same underlying problem, up to 90 days, and classifies the outcome with a verbatim quote behind every claim. It is in build now, for Intercom first.
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