A Lorikeet alternative that scores every Intercom conversation.
Lorikeet is an AI customer-support agent — it resolves complex tickets end-to-end, in the same category as Intercom Fin, Decagon, and Sierra. It is sold per resolution, sales-led, and built for enterprise support teams.
Supportman is a different tool for a different job: it measures the quality of your Intercom conversations — CSAT and DSAT in Slack in real time, plus AI quality scoring on every closed conversation, human or AI. If you are comparing Lorikeet but what you actually need is to see how support is landing, this is the lighter, flat-priced path.
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Two different jobs — know which you need.
With Lorikeet
- An AI agent that resolves tickets — not a CSAT or QA tool
- Per-resolution, usage-based pricing with no flat plan
- Sales-led setup: connect helpdesks, APIs, and configure workflows
- Built for enterprise, complex and regulated support
- You still need a way to measure how those resolutions land
With Supportman
- Purpose-built to measure Intercom quality
- Real-time CSAT & DSAT alerts in Slack
- AI quality scoring on every closed conversation — human or AI
- Flat pricing from $25/mo, self-serve
- Live in five minutes, no credit card
Supportman vs Lorikeet, side by side.
Lorikeet charges per resolution — usage-based, with no public flat plan (third-party sources cite roughly $1 per resolution; Lorikeet does not publish a definitive price table). Supportman is a flat monthly fee by agent band, listed publicly, and measures conversations no matter who — or what — resolved them.
Supportman
$25–$100 / mo
- Model
- Flat tiers by agent count (5 / 15 / 30)
- Getting started
- Free trial, no credit card
Lorikeet
Per resolution
- Model
- Usage-based; no flat plan or public price table
- Getting started
- Sales-led; implementation required
How they compare.
| Supportman | Lorikeet | |
|---|---|---|
| Category | CSAT & QA measurement | AI agent that resolves tickets |
| Pricing model | Flat monthly tiers, published | Per resolution, usage-based |
| Starting price | $25/mo (up to 5 agents) | No public flat price (~$1/resolution, third-party) |
| Built for | Intercom-native QA & CSAT | Enterprise complex-ticket automation |
| Intercom integration | Native | Deep — resolves inside Intercom |
| Real-time CSAT / DSAT to Slack | Yes | Not its job |
| AI conversation scoring | IQS on every closed conversation | Resolves rather than scores |
| Time to first value | ~5 minutes, self-serve | Implementation: helpdesks, APIs, workflows |
When Lorikeet is the better pick.
If you want to actually automate support — an AI agent that resolves complex, multi-step tickets end-to-end (billing disputes, account changes, escalations) across chat, email, and voice — Lorikeet is purpose-built for that, and its Intercom integration is deep. Supportman does not resolve tickets; it measures quality. The two are complementary: many teams run an AI agent like Lorikeet or Intercom Fin to handle volume, and use Supportman to score those AI resolutions and catch bad CSAT — human or AI — the moment it lands.
Lorikeet alternative, answered.
Is Supportman an alternative to Lorikeet?
Not a like-for-like one — they do different jobs. Lorikeet is an AI agent that resolves tickets; Supportman measures the quality and CSAT of your Intercom conversations. If you were evaluating Lorikeet but really need to see how support is performing, Supportman is the focused, flat-priced tool for that. If you need automation, Lorikeet (or Intercom Fin) is the right category.
Can I use Supportman to QA an AI agent like Lorikeet or Fin?
Yes. Supportman scores every closed Intercom conversation with AI and surfaces CSAT/DSAT in Slack — whether a human or an AI agent handled it. You can include or exclude AI-handled conversations per channel.
How is Lorikeet priced compared to Supportman?
Lorikeet is usage-based — you pay per resolution, with no public flat plan (third-party sources put it around $1 per resolution). Supportman is flat and public: $25/mo up to 5 agents, $50 up to 15, $100 up to 30, with a free trial and no credit card.
Does Lorikeet replace Intercom?
No — it works on top of your helpdesk and resolves conversations inside it, and Lorikeet says its deepest integration is with Intercom. Supportman also sits alongside Intercom, measuring quality rather than handling tickets.
Is Supportman self-serve?
Yes — connect Intercom and Slack and you are live in about five minutes. Lorikeet, by contrast, is a sales-led, implementation-oriented enterprise product.
Does Supportman resolve or automate tickets?
No. That is what AI agents like Lorikeet and Intercom Fin do. Supportman focuses on measurement — real-time CSAT/DSAT alerts and AI quality scoring on every closed conversation.
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