Lorikeetvs
SupportmanA Lorikeet alternative that scores every Intercom conversation.
Lorikeet is an AI customer-support agent that resolves complex tickets end-to-end, in the same category as Intercom Fin, Decagon, and Sierra. It is priced as a monthly platform fee (Start at $2,100/mo, Scale at $5,100/mo) plus a fee per resolution, and built for enterprise support teams.
Supportman is a different tool for a different job: it measures the quality of your Intercom conversations: CSAT and DSAT in Slack in real time, plus AI quality scoring on every closed conversation, human or AI. If you are comparing Lorikeet but what you actually need is to see how support is landing, this is the lighter, simply-priced path.
Free trial · No credit card · Connects to Intercom & Slack in under 2 minutes · Visit Lorikeet ↗
Two different jobs: know which you need.
With Lorikeet
- An AI agent that resolves tickets first; Automated QA is a metered extra, not real-time CSAT alerts
- Platform fee from $2,100/mo plus roughly $0.90–$0.99 per resolution ($1.20–$1.50 on voice)
- Sales-led setup: connect helpdesks, APIs, and configure workflows
- Built for enterprise, complex and regulated support
- You still need a way to measure how those resolutions land
With Supportman
- Purpose-built to measure Intercom quality
- Real-time CSAT & DSAT alerts in Slack
- AI quality scoring on every closed conversation, human or AI
- Per-user pricing from $5/user/mo, self-serve
- Live in under two minutes, no credit card
Lorikeet vs Supportman pricing, side by side.
Lorikeet publishes its pricing: Start at $2,100/mo and Scale at $5,100/mo (annual), plus $0.99 or $0.90 per chat/email resolution ($1.50 or $1.20 on voice), with a custom Signature tier; Automated QA is listed as a metered feature. Supportman is a published per-user price, listed on the site, and measures conversations no matter who (or what) resolved them.
Lorikeet
$2,100–$5,100 / mo + per resolution
- Model
- Platform fee + ~$0.90–$0.99 per resolution ($1.20–$1.50 voice)
- Getting started
- Sales-led; implementation required
Supportman
$5–$15 / user / mo
- Model
- Per-user tiers, published (min $25/mo)
- Getting started
- Free trial, no credit card
Lorikeet vs Supportman, feature by feature.
Every Supportman dashboard and Slack feature, next to what Lorikeet documents publicly. Beta and in-build features are labelled as such; where we couldn't find public documentation, we say so rather than guess.
- Yes
- Partial
- Beta
- In build
- Add-on
- No
- Not documented
| Feature | Lorikeet | Supportman |
|---|---|---|
| Key differences | ||
| Category | AI agent that resolves tickets | CSAT & QA measurement |
| Pricing model | Platform fee + per resolution | Per-user tiers, published |
| Starting price | $2,100 / mo + per-resolution fees | $5 / user / mo (min $25) |
| Built for | Enterprise complex-ticket automation | Intercom-native QA & CSAT |
| Intercom integration | Deep: resolves inside Intercom | Native |
| Real-time CSAT / DSAT to Slack | Not its job | Yes |
| AI conversation scoring | Automated QA (metered, priced per plan) | IQS on every closed conversation |
| Time to first value | Implementation: helpdesks, APIs, workflows | <2 minutes, self-serve |
| Real-time Slack loop | ||
| CSAT ratings posted to Slack in real time | NoNot its job | YesEvery rating, the moment it lands |
| Dedicated channel for bad ratings | No | YesPro |
| Filter alerts by star rating or remark | No | YesBy star rating, or only when a remark is left |
| Send a conversation to Slack from the inbox | Not documented | YesIntercom inbox app, to a channel or DM |
| Conversation reminders | No | YesSet from the Intercom inbox |
| AI quality scoring | ||
| AI quality score on every closed conversation | Partial“Automated QA” on its own tickets | YesIQS, 0–100 |
| Per-criterion rubric breakdown | Not documented | YesRubric chart on every scored conversation |
| Predicted CSAT for unrated conversations | Not documented | YesCovers the ~90% customers never rate |
| Scores AI-agent and human conversations alike | PartialIts own AI agent | YesFin and humans, same rubric |
| Manual review scorecards & calibration | Not documented | NoNot the focus |
| Coaching workflows | NoAI agent, not human coaching | PartialPer-agent reports & quality ranking |
| Dashboard & insights | ||
| Team quality dashboard | PartialAI agent performance | YesRated, positive, IQS, needs review |
| Bad-rating review queue | Not documented | Yes1★ and 2★ conversations |
| Quality trends & predicted-vs-actual CSAT | Not documented | YesIQS trend, bad rate, model bias |
| Topic spikes & drift | Not documented | BetaSpiking / drifting / cooling, from Intercom Topics |
| Account health drift | Not documented | Beta28-day drift per account |
| Daily work queue (unanswered, unhappy, handed off) | No | BetaToday view |
| Conversation explorer with rating & score filters | Not documented | YesDate, rating, remark, AI score |
| Per-agent quality ranking | No | YesRates that survive a thin week |
| Cross-customer voice-of-customer analytics | Not documented | PartialTopic trends only |
| Fin & AI agents | ||
| Fin vs human quality comparison | No | YesBad-rating rate, Fin vs human-only |
| Fin conversation audit | No | Beta |
| Independent of the AI agent it measures | NoScores its own AI agent | Yes |
| Answers customers (AI agent) | YesChat, email, SMS, WhatsApp, phone | NoMeasures, doesn’t answer |
| Reporting & workflow | ||
| Weekly team report in Slack | Not documented | YesFriday, before standup |
| Per-agent weekly reports by DM | No | YesIncludes predicted CSAT & IQS |
| Approvals for refunds & exceptions in Slack | Not documented | BetaRequested in Intercom, decided in Slack |
| Manager notes on conversations | Not documented | Beta |
| Closed doesn’t mean resolved | ||
| Tracks one customer’s problem across conversations | Not documented | In buildProblem Episodes |
| Alerts when a promise to a customer is missed | Not documented | In build |
| Platform, pricing & setup | ||
| Intercom integration | YesResolves inside Intercom | YesNative, connects in 2 minutes |
| Zendesk, Freshdesk & others | YesZendesk, Salesforce, Front & more | NoIntercom only today |
| Voice / call coverage | YesVoice from $1.20 / resolution | No |
| Published pricing | YesFrom $2,100 / mo; ~$0.90–$0.99 / resolution | Yes$5–$15 / user / mo |
| Self-serve free trial | NoDemo-led | YesNo credit card |
| Time to first value | NoAvg under 29 days to first ticket | YesUnder 2 minutes |
Lorikeet details come from its public website, docs and pricing pages, checked September 2026. Lorikeet website ↗
When Lorikeet is the better pick.
If you want to actually automate support, meaning an AI agent that resolves complex, multi-step tickets end-to-end (billing disputes, account changes, escalations) across chat, email and voice, Lorikeet is purpose-built for that, and its Intercom integration is deep. Supportman does not resolve tickets; it measures quality. The two are complementary: many teams run an AI agent like Lorikeet or Intercom Fin to handle volume, and use Supportman to score those AI resolutions and catch bad CSAT (human or AI) the moment it lands.
Lorikeet vs Supportman, answered.
Is Supportman an alternative to Lorikeet?
Not a like-for-like one; they do different jobs. Lorikeet is an AI agent that resolves tickets; Supportman measures the quality and CSAT of your Intercom conversations. If you were evaluating Lorikeet but really need to see how support is performing, Supportman is the focused, simply-priced tool for that. If you need automation, Lorikeet (or Intercom Fin) is the right category.
Can I use Supportman to QA an AI agent like Lorikeet or Fin?
Yes. Supportman scores every closed Intercom conversation with AI and surfaces CSAT/DSAT in Slack, whether a human or an AI agent handled it. You can include or exclude AI-handled conversations per channel.
How is Lorikeet priced compared to Supportman?
Lorikeet publishes a platform fee plus usage: Start is $2,100/mo and Scale is $5,100/mo (annual), plus about $0.90–$0.99 per chat/email resolution ($1.20–$1.50 on voice). Supportman is public: $5 per user per month for notifications and reports, $15 per user with AI evaluations, with a free trial and no credit card.
Does Lorikeet replace Intercom?
No. It works on top of your helpdesk and resolves conversations inside it, and Lorikeet says its deepest integration is with Intercom. Supportman also sits alongside Intercom, measuring quality rather than handling tickets.
Is Supportman self-serve?
Yes. Connect Intercom and Slack and you are live in under two minutes. Lorikeet, by contrast, is a sales-led, implementation-oriented enterprise product.
Does Supportman resolve or automate tickets?
No. That is what AI agents like Lorikeet and Intercom Fin do. Supportman focuses on measurement: real-time CSAT/DSAT alerts and AI quality scoring on every closed conversation.
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