Oversaivs
SupportmanThe Oversai alternative for Intercom teams.
Oversai is an AutoQA and voice-of-customer tool built specifically for Intercom, delivered through a Chrome extension that scores conversations as you work. It is a small, Intercom-first player, and pricing is not public.
Supportman is also Intercom-first, but connects natively (no browser extension to keep running) and adds the piece most teams actually act on: CSAT/DSAT pushed straight to Slack in real time, plus AI quality scoring on every closed conversation, at a published per-user price.
Free trial · No credit card · Connects to Intercom & Slack in under 2 minutes · Visit Oversai ↗
Native scoring, not a browser extension.
With Oversai
- Runs as a Chrome extension over Intercom, rather than a native backend integration
- Pricing is not public — no published rate card
- No real-time Slack alerting documented; scoring lives inside the extension/dashboard
- Small, newer entrant without an established public review base
- Scores conversations individually; no persistent record of a customer’s problem across separate conversations
With Supportman
- Native Intercom + Slack connection, no browser extension required
- Published per-user pricing from $5/user/mo
- Real-time CSAT & DSAT alerts in Slack
- AI quality scoring (IQS) on every closed conversation
- Building Problem Episodes: linking a customer’s repeat conversations and flagging when a “resolved” problem comes back
Oversai vs Supportman pricing, side by side.
Oversai does not publish pricing. Supportman lists per-user pricing on the site: $5/user/mo for the Slack loop, $15/user/mo with AI evaluations, no sales call.
Supportman
$5–$15 / user / mo
- Model
- Per-user tiers, published (min $25/mo)
- Getting started
- Free trial, no credit card
| Team size | Oversai | Supportman |
|---|---|---|
| 5 agents | Not published | $25/mo (Basic) or $75/mo (Pro with AI scoring) |
| 15 agents | Not published | $75/mo (Basic) or $225/mo (Pro with AI scoring) |
| 30 agents | Not published | $150/mo (Basic) or $450/mo (Pro with AI scoring) |
Supportman prices are per month, billed annually.
Switch from Oversai in a week.
- Note which conversation attributes Oversai flags today — carry the ones you actually act on into Supportman’s rubric.
- Connect Intercom and Slack directly in Supportman (no extension to install or maintain).
- Route DSAT ratings to a Slack channel to replace whatever alerting you have manually built around Oversai.
- Run one week side by side, comparing IQS to Oversai’s scores on the same 20 conversations.
- Uninstall the Oversai extension once your team is checking Supportman’s Slack alerts and weekly report instead.
Oversai vs Supportman, feature by feature.
Every Supportman dashboard and Slack feature, next to what Oversai documents publicly. Beta and in-build features are labelled as such; where we couldn't find public documentation, we say so rather than guess.
- Yes
- Partial
- Beta
- In build
- Add-on
- No
- Not documented
| Feature | Oversai | Supportman |
|---|---|---|
| Key differences | ||
| Pricing model | Not public | Per-user tiers, published |
| Starting price | Not published | $5 / user / mo (min $25) |
| Built for | Intercom-only, via Chrome extension | Intercom-native (direct integration) |
| CSAT / DSAT to Slack | Not documented | Real-time alerts, per channel |
| AI conversation scoring | AutoQA + VoC scoring | IQS on every closed conversation |
| Tracks repeat/reopened problems | Scores each conversation individually | Building it: Problem Episodes (in build) |
| Setup | Chrome extension install | Native connection, <2 minutes |
| Real-time Slack loop | ||
| CSAT ratings posted to Slack in real time | Not documented | YesEvery rating, the moment it lands |
| Dedicated channel for bad ratings | Not documented | YesPro |
| Filter alerts by star rating or remark | Not documented | YesBy star rating, or only when a remark is left |
| Send a conversation to Slack from the inbox | Not documented | YesIntercom inbox app, to a channel or DM |
| Conversation reminders | NoNot a helpdesk | YesSet from the Intercom inbox |
| AI quality scoring | ||
| AI quality score on every closed conversation | YesAutoQA on 100% of interactions | YesIQS, 0–100 |
| Per-criterion rubric breakdown | YesPer-criterion scorecards | YesRubric chart on every scored conversation |
| Predicted CSAT for unrated conversations | YesPredicts satisfaction & effort | YesCovers the ~90% customers never rate |
| Scores AI-agent and human conversations alike | YesHuman and AI agents, incl. Fin | YesFin and humans, same rubric |
| Manual review scorecards & calibration | YesReview in-CRM via Chrome extension | NoNot the focus |
| Coaching workflows | YesCoaching opportunities & loops | PartialPer-agent reports & quality ranking |
| Dashboard & insights | ||
| Team quality dashboard | Yes | YesRated, positive, IQS, needs review |
| Bad-rating review queue | PartialFlags conversations for human review | Yes1★ and 2★ conversations |
| Quality trends & predicted-vs-actual CSAT | YesQuality & sentiment trends | YesIQS trend, bad rate, model bias |
| Topic spikes & drift | YesVoC themes & friction points | BetaSpiking / drifting / cooling, from Intercom Topics |
| Account health drift | PartialChurn-risk signals | Beta28-day drift per account |
| Daily work queue (unanswered, unhappy, handed off) | Not documented | BetaToday view |
| Conversation explorer with rating & score filters | Not documented | YesDate, rating, remark, AI score |
| Per-agent quality ranking | PartialAgent performance tracking | YesRates that survive a thin week |
| Cross-customer voice-of-customer analytics | Yes | PartialTopic trends only |
| Fin & AI agents | ||
| Fin vs human quality comparison | Not documented | YesBad-rating rate, Fin vs human-only |
| Fin conversation audit | YesHallucination & grounding checks on Fin | Beta |
| Independent of the AI agent it measures | Yes | Yes |
| Answers customers (AI agent) | No | NoMeasures, doesn’t answer |
| Reporting & workflow | ||
| Weekly team report in Slack | Not documented | YesFriday, before standup |
| Per-agent weekly reports by DM | Not documented | YesIncludes predicted CSAT & IQS |
| Approvals for refunds & exceptions in Slack | No | BetaRequested in Intercom, decided in Slack |
| Manager notes on conversations | Not documented | Beta |
| Closed doesn’t mean resolved | ||
| Tracks one customer’s problem across conversations | Not documented | In buildProblem Episodes |
| Alerts when a promise to a customer is missed | Not documented | In build |
| Platform, pricing & setup | ||
| Intercom integration | YesAPI connector plus Chrome extension | YesNative, connects in 2 minutes |
| Zendesk, Freshdesk & others | YesZendesk, Freshdesk, Gorgias & more | NoIntercom only today |
| Voice / call coverage | YesFive9, Genesys, Talkdesk, Aircall | No |
| Published pricing | Yes$500/mo platform + credits from $499 | Yes$5–$15 / user / mo |
| Self-serve free trial | NoDemo / sales only | YesNo credit card |
| Time to first value | PartialGuided onboarding sessions | YesUnder 2 minutes |
Oversai details come from its public website, docs and pricing pages, checked September 2026. Oversai website ↗
When Oversai is the better pick.
Oversai is a narrowly focused, Intercom-specific AutoQA and VoC tool, and if its scoring approach and extension-based workflow already fit how your team reviews conversations, it is a reasonable fit for that specific job. But with pricing and integration depth both undocumented publicly, it is hard to evaluate against a team’s actual costs and infrastructure needs before talking to them directly. Supportman publishes its price and connects at the account level rather than the browser.
Oversai vs Supportman, answered.
Is Oversai the same as Supportman?
No. Both score Intercom conversations with AI, but Oversai runs as a Chrome extension over your Intercom inbox, while Supportman connects natively to your Intercom and Slack accounts and adds real-time CSAT/DSAT alerts and a weekly report.
How much does Oversai cost?
Oversai does not publish pricing. Supportman is public: $5 per user per month for notifications and reports, $15 per user with AI evaluations, with a free trial and no credit card.
Does Oversai integrate with Slack?
Not that is publicly documented. Supportman pushes CSAT and DSAT ratings to Slack the moment they land, and includes a Friday team report.
Does either tool track a customer’s problem across more than one conversation?
Not today. Both currently score conversations individually. Supportman is building Problem Episodes: linking a customer’s related conversations into one record and flagging, with a quoted excerpt as evidence, when a “resolved” problem resurfaces. It is in build now, targeted for later this year.
Do I need to install a browser extension to use Supportman?
No. Supportman connects directly to your Intercom and Slack accounts, nothing to install in the browser or keep running on an agent’s machine.
Is there a free trial?
Yes. Supportman offers a free trial with no credit card, live in under two minutes.
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