ScorebuddyCXvs
SupportmanThe ScorebuddyCX alternative for Intercom teams.
Scorebuddy repositioned as ScorebuddyCX in July 2026, adding GenAI auto-scoring and conversation analytics to its QA scorecards.
Scorebuddy has run QA scorecards, coaching, and an LMS since 2010, and repositioned as ScorebuddyCX in July 2026, adding GenAI auto-scoring and conversation analytics. Pricing is quote-only across three tiers (Foundation, Accelerate and Elite), arranged through sales.
Supportman is narrower and Intercom-native: real-time CSAT/DSAT into Slack, AI quality scoring on every closed conversation, and — in build now — Problem Episodes, which track a customer’s problem across conversations rather than scoring each interaction against a manual rubric.
Free trial · No credit card · Connects to Intercom & Slack in under 2 minutes · Visit ScorebuddyCX ↗
QA signal without the scorecard-and-LMS rollout.
With ScorebuddyCX
- Quote-only pricing across Foundation, Accelerate and Elite tiers, with no published rate
- A broader QA, coaching, and LMS platform to configure and roll out
- Recently repositioned (Scorebuddy → ScorebuddyCX, July 2026), still settling its new GenAI-scoring feature set
- Interaction-level scorecards, not a persistent per-customer problem record
- Deeper coaching and calibration tooling than most small Intercom teams use day to day
With Supportman
- Built for Intercom, connect and go
- Published per-user pricing from $5/user/mo, no sales call
- Real-time CSAT & DSAT alerts in Slack
- AI quality scoring (IQS) on every closed conversation
- Building Problem Episodes: a persistent record of one customer’s one problem, not just a scorecard tally
ScorebuddyCX vs Supportman pricing, side by side.
ScorebuddyCX does not publish prices; its Foundation, Accelerate and Elite tiers are all quote-only, arranged through sales. Supportman lists per-user pricing on the site and needs no sales call.
ScorebuddyCX
Custom quote
- Model
- Foundation / Accelerate / Elite tiers, quote-only
- Getting started
- Demo-led onboarding
Supportman
$5–$15 / user / mo
- Model
- Per-user tiers, published (min $25/mo)
- Getting started
- Free trial, no credit card
| Team size | ScorebuddyCX | Supportman |
|---|---|---|
| 5 agents | Custom quote (not published) | $25/mo (Basic) or $75/mo (Pro with AI scoring) |
| 15 agents | Custom quote (not published) | $75/mo (Basic) or $225/mo (Pro with AI scoring) |
| 30 agents | Custom quote (not published) | $150/mo (Basic) or $450/mo (Pro with AI scoring) |
Supportman prices are per month, billed annually.
Switch from ScorebuddyCX in a week.
- Export your ScorebuddyCX scorecard criteria as a reference for Supportman’s rubric.
- Connect Intercom and Slack in Supportman while ScorebuddyCX is still running.
- Route DSAT ratings to a dedicated Slack channel to replace scorecard alert routing.
- Run a one-week overlap: compare IQS to ScorebuddyCX auto-scores on 20 shared conversations.
- Retire ScorebuddyCX review queues once weekly IQS trends line up, keeping the LMS if you still need coaching content.
ScorebuddyCX vs Supportman, feature by feature.
Every Supportman dashboard and Slack feature, next to what Scorebuddy (now ScorebuddyCX) documents publicly. Beta and in-build features are labelled as such; where we couldn't find public documentation, we say so rather than guess.
- Yes
- Partial
- Beta
- In build
- Add-on
- No
- Not documented
| Feature | ScorebuddyCX | Supportman |
|---|---|---|
| Key differences | ||
| Pricing model | Quote-only tiers, contact sales | Per-user tiers, published |
| Starting price | Not published | $5 / user / mo (min $25) |
| Built for | Contact-center QA, coaching & LMS | Intercom-native |
| Tracks a problem across repeat contacts | No — scorecards evaluate interactions individually | Yes — episodes link conversations up to 90 days (in build) |
| Coaching, calibration & LMS | Deep, long-established feature set | Not offered |
| AI conversation scoring | GenAI auto-scoring (added 2026) | IQS on every closed conversation |
| Time to first value | Configuration + rollout | <2 minutes, self-serve |
| Real-time Slack loop | ||
| CSAT ratings posted to Slack in real time | No | YesEvery rating, the moment it lands |
| Dedicated channel for bad ratings | No | YesPro |
| Filter alerts by star rating or remark | No | YesBy star rating, or only when a remark is left |
| Send a conversation to Slack from the inbox | No | YesIntercom inbox app, to a channel or DM |
| Conversation reminders | No | YesSet from the Intercom inbox |
| AI quality scoring | ||
| AI quality score on every closed conversation | Add-onAccelerate tier, 500 AI scores / mo | YesIQS, 0–100 |
| Per-criterion rubric breakdown | YesCustomizable scorecards | YesRubric chart on every scored conversation |
| Predicted CSAT for unrated conversations | Not documented | YesCovers the ~90% customers never rate |
| Scores AI-agent and human conversations alike | Not documented | YesFin and humans, same rubric |
| Manual review scorecards & calibration | YesScorecards, calibration, peer scoring | NoNot the focus |
| Coaching workflows | YesCoaching module plus LMS | PartialPer-agent reports & quality ranking |
| Dashboard & insights | ||
| Team quality dashboard | YesAgent dashboards; BI on Accelerate | YesRated, positive, IQS, needs review |
| Bad-rating review queue | PartialTargeted evaluation lists | Yes1★ and 2★ conversations |
| Quality trends & predicted-vs-actual CSAT | PartialQA reporting suite | YesIQS trend, bad rate, model bias |
| Topic spikes & drift | Add-onConversation Analytics, Elite tier | BetaSpiking / drifting / cooling, from Intercom Topics |
| Account health drift | Not documented | Beta28-day drift per account |
| Daily work queue (unanswered, unhappy, handed off) | No | BetaToday view |
| Conversation explorer with rating & score filters | Yes | YesDate, rating, remark, AI score |
| Per-agent quality ranking | Yes | YesRates that survive a thin week |
| Cross-customer voice-of-customer analytics | Add-onConversation Analytics, Elite tier | PartialTopic trends only |
| Fin & AI agents | ||
| Fin vs human quality comparison | Not documented | YesBad-rating rate, Fin vs human-only |
| Fin conversation audit | Not documented | Beta |
| Independent of the AI agent it measures | Yes | Yes |
| Answers customers (AI agent) | NoEvaluates, doesn’t answer | NoMeasures, doesn’t answer |
| Reporting & workflow | ||
| Weekly team report in Slack | Not documented | YesFriday, before standup |
| Per-agent weekly reports by DM | Not documented | YesIncludes predicted CSAT & IQS |
| Approvals for refunds & exceptions in Slack | No | BetaRequested in Intercom, decided in Slack |
| Manager notes on conversations | PartialEvaluation comments | Beta |
| Closed doesn’t mean resolved | ||
| Tracks one customer’s problem across conversations | NoPer-interaction scorecards | In buildProblem Episodes |
| Alerts when a promise to a customer is missed | Not documented | In build |
| Platform, pricing & setup | ||
| Intercom integration | YesNative integration | YesNative, connects in 2 minutes |
| Zendesk, Freshdesk & others | YesZendesk, Freshdesk, Kustomer & more | NoIntercom only today |
| Voice / call coverage | YesCCaaS on Accelerate; transcription Elite | No |
| Published pricing | No | Yes$5–$15 / user / mo |
| Self-serve free trial | No14-day trial, expert-led | YesNo credit card |
| Time to first value | PartialTiered guided onboarding | YesUnder 2 minutes |
ScorebuddyCX details come from its public website, docs and pricing pages, checked September 2026. ScorebuddyCX website ↗
When ScorebuddyCX is the better pick.
ScorebuddyCX has run QA scorecards since 2010 and now bundles a built-in LMS, coaching workflows, and GenAI auto-scoring. If you want a mature, all-in-one QA-and-training platform with a long track record, it is a reasonable pick. Supportman is for Intercom teams who want the everyday signals (ratings the moment they land, an AI score on every conversation) without a scorecard-and-LMS rollout.
ScorebuddyCX vs Supportman, answered.
Is Scorebuddy the same as ScorebuddyCX?
Yes. Scorebuddy repositioned as ScorebuddyCX in July 2026, adding GenAI auto-scoring and conversation analytics on top of its existing QA scorecards, coaching, and LMS.
Does ScorebuddyCX work with Intercom?
Yes. Intercom is listed on ScorebuddyCX’s integrations page, so Intercom conversations can be pulled in for QA scoring. The difference is scope: ScorebuddyCX is a sales-led QA, coaching and LMS platform, while Supportman is built specifically for Intercom and connects in minutes.
How much does ScorebuddyCX cost compared to Supportman?
ScorebuddyCX does not publish prices; its Foundation, Accelerate and Elite tiers are quote-only. Supportman is public: $5 per user per month for notifications and reports, $15 per user with AI evaluations.
Does ScorebuddyCX track whether a customer’s problem comes back?
Its scorecards evaluate interactions individually. Supportman is building Problem Episodes specifically to link a customer’s conversations about one issue and flag when it recurs or was never actually fixed.
Do I need an LMS?
If structured coaching content and formal training tracks matter to your team, ScorebuddyCX’s built-in LMS is a real advantage. Supportman does not include one; it focuses on real-time signals and AI scoring.
Is there a free trial?
Yes. Supportman offers a free trial with no credit card. Connect Intercom and Slack and you are live in under two minutes.
Leave your details and we'll reach out when you're ready to evaluate.