Does the agent need to leave Intercom?

No. The approval request is submitted from a panel inside the Intercom inbox. The agent never needs to switch to Slack or email to request a decision.

Where is the approval decision stored?

The decision (approved/rejected + reason) is automatically posted back as an internal note on the Intercom conversation, so the full thread shows the outcome.

Can I create custom approval types?

Yes. You can configure custom request types (refund, partial credit, exception, free month, and more) to match your team's policies.

Supportman for Intercom / Approvals

Request and approve refunds from Intercom to Slack.

Your support agent requests a refund or exception directly from the Intercom inbox. The manager sees it in Slack, approves or rejects with a reason, and the decision is logged back in Intercom, all without leaving either tool.

See pricing

#approvals

live

SupportmanAPP2:14 PM

Approval requested:

•Agent: Tahnee Saunders

•Customer: Marcus Chen

•Request: Refund, $48.00

Double-charged after a plan downgrade. Customer sent the receipt.

SupportmanAPP11:02 AM

Approval requested:

•Agent: Dana Whitfield

•Customer: Wren Stokes

•Request: Free month credit

✓ Approvedby Priya Nair

How it works

1
Agent requests
The agent opens the Supportman panel in the Intercom inbox, selects a request type (refund, credit, exception), and submits.
2
Manager approves
The manager receives a formatted Slack message with approve/reject buttons and an optional reason field.
3
Decision logged
The approval or rejection is posted back to the Intercom conversation thread, creating an audit trail.

What Approvals includes

Approval request from the Intercom inbox, no switching tools
Approve or reject in Slack with one click + optional reason
Decision automatically logged to the Intercom conversation
Full audit trail: who approved, when, and why
Custom request types: refunds, credits, exceptions, escalations

Start guide

1
Click Install, free trial above. You'll be asked to authorise Supportman to connect to your Intercom workspace.
2
Connect your Slack workspace and choose which channel should receive approvals notifications.
3
Configure your preferences and you're live. Setup takes under 2 minutes with no engineering required.

Need help?

Email team@supportman.io . We respond within one business day.

Frequently asked questions

Does the agent need to leave Intercom?: No. The approval request is submitted from a panel inside the Intercom inbox. The agent never needs to switch to Slack or email to request a decision.
Where is the approval decision stored?: The decision (approved/rejected + reason) is automatically posted back as an internal note on the Intercom conversation, so the full thread shows the outcome.
Can I create custom approval types?: Yes. You can configure custom request types (refund, partial credit, exception, free month, and more) to match your team's policies.

More Supportman apps

CSAT to SlackEvery Intercom rating, instantly in Slack.DSAT AlertsBe the first to know when a customer is unhappy.Weekly ReportsAutomated Friday support reports, straight to Slack.

By installing Approvals you agree to the Terms of Service and Privacy Policy. Supportman is an independent product, not affiliated with Intercom or Slack.

Under two minutes to live, no IT ticket required.

See pricing