Connect to IntercomLow CSAT Score Notifications in Intercom
The problem with Intercom Reports is that you have to go looking. If nobody is checking, dissatisfied ratings accumulate unnoticed. The fix is to make the data come to you.
Without notifications
- 1Log into Intercom Reports → Customer satisfaction to review ratings.
- 2Filter for dissatisfied emoji ratings (🙁 😠) or scan the table manually.
- 3Identify patterns and decide on action.
The problem: A tool that requires you to check it is a tool you will stop checking. Low scores need to push — not wait to be pulled.
With Supportman
Every qualifying rating pushes to Slack automatically — assignee, customer, emoji, remark, and a conversation link. No Reports login, no threshold config in a separate settings panel.
- Connect Supportman to your Intercom workspace and Slack (OAuth, two clicks).
- In the Supportman App Home, turn emojis on or off per channel — or route 🙁 😠 😐 to a DSAT channel on Pro and above.
- Use the conversation link in Slack to review and respond without switching apps.
Solve it together on the DSAT notification
The alert is not just a ping — it is a Slack message your team can reply to. Context stays in one thread while you decide who owns recovery and what to do next.
- 1A DSAT notification lands in your channel with the assignee, customer, emoji rating, remark, and a View Conversation link.
- 2Reply in the thread — @mention the assignee, team lead, or CS rep who should own recovery and share what you know.
- 3Agree on next steps in Slack first; open Intercom only when someone is ready to reach back out to the customer.
Stop pulling CSAT from Reports — Supportman pushes each dissatisfied or filtered rating to Slack within seconds of the customer submitting.
Can I get a phone notification for very low scores?
Supportman posts to Slack — if you have Slack mobile notifications enabled for your DSAT channel, you will receive a push on your phone for every qualifying rating.
How do I choose which ratings trigger a notification?
Intercom uses five emoji ratings — 😍 😀 😐 🙁 😠. In the Supportman App Home, turn each emoji on or off per channel. On Pro and above, route dissatisfied and neutral ratings (🙁 😠 😐) to a dedicated DSAT channel.