What Fin actually costs per resolved conversation.
Fin charges per resolution — but not every "resolution" is durable. Enter your numbers to see the true cost per conversation closed for good.
Intercom publishes ~42–50% for typical teams
Fin charges for the first resolution even if the customer reopens
Intercom standard: $0.99/outcome
True cost per durable resolution
$5.60
Fin headline: $0.99 — but 12% reopen, so real cost is higher
Deflection breakdown
- Raw Fin resolutions
- 450/mo
- Reopened (charged again to agents)
- 54/mo
- Durable deflections
- 396/mo (40%)
Monthly cost breakdown
- Fin cost
- $445.50
- Agent cost (human conversations + reopens)
- $1,771.73
- Total with Fin
- $2,217.23
- Without Fin (baseline)
- $2,933.33
- Monthly saving
- $716.10
Human vs Fin breakeven
Agent cost per conversation: $2.93 vs Fin price: $0.99
Fin is cheaper per conversation than a human agent at these inputs.
Deflection ≠ durable resolution
Fin gets credit (and you get charged) when a customer stops replying — but some of those conversations reopen. True deflection is the rate that never comes back.
Reopens add cost on both sides
When a Fin-resolved conversation reopens, you've already paid Fin's $0.99 — and now an agent handles it too. The reopened conversation is more expensive than a direct agent conversation.
Agent cost doesn't disappear
The remaining conversations — and reopened Fin conversations — still go to your agents. Total cost is Fin fees + remaining agent cost, not Fin fees alone.
Breakeven depends on your handle time
At $0.99/resolution, Fin is only cheaper than a human agent if your average handle time × hourly rate exceeds $0.99. Faster agents on simpler tickets may find the math doesn't favour Fin.
Exclude Fin conversations from your CSAT score.
Supportman can filter Fin-resolved conversations out of your team CSAT, weekly reports, and AI scoring — so your score reflects human performance only. From $25/mo.
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