What Fin actually costs per resolved conversation.
Fin charges per resolution, but not every "resolution" is durable. Enter your numbers to see the true cost per conversation closed for good.
Intercom publishes ~42–50% for typical teams
Fin charges for the first resolution even if the customer reopens
Intercom standard: $0.99/outcome
True cost per durable resolution
$5.60
Fin headline: $0.99, but 12% reopen, so real cost is higher
Deflection breakdown
- Raw Fin resolutions
- 450/mo
- Reopened (charged again to agents)
- 54/mo
- Durable deflections
- 396/mo (40%)
Monthly cost breakdown
- Fin cost
- $445.50
- Agent cost (human conversations + reopens)
- $1,771.73
- Total with Fin
- $2,217.23
- Without Fin (baseline)
- $2,933.33
- Monthly saving
- $716.10
Human vs Fin breakeven
Agent cost per conversation: $2.93 vs Fin price: $0.99
Fin is cheaper per conversation than a human agent at these inputs.
Deflection ≠ durable resolution
Fin gets credit (and you get charged) when a customer stops replying, but some of those conversations reopen. True deflection is the rate that never comes back.
Reopens add cost on both sides
When a Fin-resolved conversation reopens, you've already paid Fin's $0.99, and now an agent handles it too. The reopened conversation is more expensive than a direct agent conversation.
Agent cost doesn't disappear
The remaining conversations, reopened Fin conversations included, still go to your agents. Total cost is Fin fees + remaining agent cost, not Fin fees alone.
Breakeven depends on your handle time
At $0.99/resolution, Fin is only cheaper than a human agent if your average handle time × hourly rate exceeds $0.99. Faster agents on simpler tickets may find the math doesn't favour Fin.
Exclude Fin conversations from your CSAT score.
Supportman can filter Fin-resolved conversations out of your team CSAT, weekly reports and AI scoring, so your score reflects human performance only. From $25/mo.