The real Intercom bill, not the brochure number.
Seats, Fin AI, Copilot, add-ons, and billing period — model your full Intercom stack. No email required.
Intercom plan
Billing period
Fin AI Agent
$0.99/outcome · pay-as-you-go on Intercom plans
Copilot unlimited
$29.00/agent/mo · 10 free/agent otherwise
Pro add-on
From $99.00/mo · CX Score, Topics, Monitors
Proactive Support Plus
From $99.00/mo · tours, surveys, push
- Essential plan — 5 seats
- $29.00/seat/mo · annual billing
- $145.00
- Total per month
- $145.00
Annual commitment
$1,740.00
Pricing verified 2026-06-14 · Source. Estimates only — confirm with Intercom. Usage-based channels not included.
Inbound live chat, email, and in-app messaging are included on every plan. These optional channels bill separately when you use them:
Email campaigns
Bulk outbound email — charged per email sent beyond included inbound support.
SMS
Per message sent or received; rates vary by destination country.
WhatsApp
Per conversation; pricing varies by volume and message direction.
Phone
Phone number rental plus per-minute usage; rates vary by country.
Messenger calls
Per-minute usage for voice calls through the Messenger.
Regional rates vary — use Intercom's calculator for SMS, phone, and WhatsApp detail.
Annual price is the default display
The pricing page shows the discounted annual rate by default. Monthly billing adds 10–35% depending on the plan — you won't know unless you toggle it.
Fin is pay-as-you-go on Intercom plans
Inside Essential, Advanced, or Expert, Fin costs $0.99 per outcome with no minimum. The 50-outcome floor only applies to standalone Fin on external helpdesks.
Copilot stacks per agent
Every full seat gets 10 free Copilot conversations/mo. Unlimited Copilot is $29/agent/mo (annual) or $35/agent/mo (monthly) — and you choose which agents get it.
Two different $99/mo add-ons
Pro ($99 + 1,000 conversations for AI analytics) and Proactive Support Plus ($99 + 500 outbound messages) are separate line items that both show up on real invoices.
Pro and Proactive have tiered overage
Both add-ons include a monthly allowance, then charge per unit at decreasing tier rates as volume grows — easy to miss when budgeting.
True cost per Fin outcome includes everything
Fin's $0.99/outcome headline ignores seats, Copilot, and add-ons apportioned across resolved conversations. The calculator above totals the full stack.
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Supportman connects to your Intercom account and pushes CSAT ratings, team reports, and AI quality scores into Slack. From $25/mo — no credit card, installs in five minutes.
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