Which plan fits your team?
Supportman is priced per user: $5 for the Slack loop, $15 with AI evaluations and approvals. Tell us how many agents handle conversations and what you need beyond CSAT notifications, and this picks the smallest plan that covers both.
Per-user pricing, published
Basic is $5 per user per month, Pro is $15, billed annually with two months free. Minimums are $25/mo on Basic and $50/mo on Pro.
Recommended plan
Basic
$5 / user / mo · $40/mo for 8 agents · $400/yr billed annually
Why this plan
The Slack notification loop (ratings, filters and weekly reports) is everything you asked for, so Basic at $5 per user covers it.
What you get
- Real-time CSAT and DSAT notifications in Slack
- Friday team and per-agent reports
No credit card · compare every plan
You pay for agents, not Slack watchers. A user is anyone in the Slack notification channel who also holds an Intercom inbox seat. Slack channels are unlimited, and bots and Fin are never counted, so the whole company can watch CSAT land without changing your bill.
Features pick the plan, headcount sets the price. AI evaluations and approvals live on Pro at $15 per user; the notification loop alone is Basic at $5. Minimums are $25/mo on Basic and $50/mo on Pro, and annual billing gets two months free.
The bill tracks your team automatically. The user count is recalculated daily. New agents are prorated, and if the team shrinks the credit carries to your next invoice. Past 60 agents, pricing becomes a conversation.