Intercom ratings in Slack, without asking IT.
No Intercom admin access? Two steps: connect Slack, then forward your rating emails. You get a real Slack digest, with no installation and no IT ticket.
- 1
Connect Slack
Sign up at supportman.io and connect your Slack workspace. Pick the channel where rating digests should appear. Takes about 60 seconds.
- 2
Forward your rating emails
Set up an email forwarding rule on your support inbox to forward Intercom CSAT notification emails to:
ratings@in.supportman.ioThis address is live and parsing Intercom rating email formats.
Forward only Intercom rating notification emails, not your entire inbox. Use a filter rule so that only emails from Intercom's rating notification address are forwarded.
Gmail
Settings → See all settings → Filters and Blocked Addresses → Create new filter. Filter from: noreply@intercom.io (or the Intercom sender address). Add forward action to ratings@in.supportman.io.
Outlook
Settings → View all Outlook settings → Mail → Rules → Add new rule. Condition: From contains "intercom.io". Action: Forward to ratings@in.supportman.io.
Other email clients
Most email clients support conditional forwarding rules. Look for "Filters", "Rules", or "Forwarding" in settings. Forward emails from Intercom notification addresses to ratings@in.supportman.io.
| Feature | Email forwarding | Full integration |
|---|---|---|
| Rating digest in Slack | ✓ | ✓ |
| Requires Intercom admin | – | ✓ |
| Per-emoji channel routing | – | ✓ |
| Weekly team reports | – | ✓ |
| Per-agent DM reports | – | ✓ |
| AI quality scoring (IQS) | – | ✓ |
| Fin AI exclusion filter | – | ✓ |
| Setup time | <2 minutes | <2 minutes |
After 5 forwarded ratings, Supportman will prompt you to connect directly with your Intercom admin, which unlocks everything above.
- Do I need Intercom admin access to use this?
- No. You only need access to your email inbox, typically the support@yourcompany.com address that receives Intercom rating notifications. Your Intercom admin never needs to get involved for this step.
- Which Intercom email formats does Supportman support?
- Supportman parses the standard Intercom CSAT notification email format, the one you receive when a customer rates a conversation. TODO-HUMAN: update this answer with the specific email formats tested once the backend parser is live.
- Is the forwarding method as good as the full integration?
- No, it's a shortcut to get started. Forwarded emails give you a basic digest in Slack. The full integration adds per-emoji routing, weekly team reports, AI scoring, and per-agent DMs. After 5 forwarded ratings, Supportman will suggest connecting directly.