Intercom ratings in Slack, without asking IT.
No Intercom admin access? Two steps: connect Slack, then forward your rating emails. You get a real Slack digest — no installation, no IT ticket required.
- 1
Connect Slack
Sign up at supportman.io and connect your Slack workspace. Pick the channel where rating digests should appear. Takes about 60 seconds.
Connect Slack — free - 2
Forward your rating emails
Set up an email forwarding rule on your support inbox to forward Intercom CSAT notification emails to:
[email protected]This address is live and parsing Intercom rating email formats.
Forward only Intercom rating notification emails — not your entire inbox. Use a filter rule so that only emails from Intercom's rating notification address are forwarded.
Gmail
Settings → See all settings → Filters and Blocked Addresses → Create new filter. Filter from: [email protected] (or the Intercom sender address). Add forward action to [email protected].
Outlook
Settings → View all Outlook settings → Mail → Rules → Add new rule. Condition: From contains "intercom.io". Action: Forward to [email protected].
Other email clients
Most email clients support conditional forwarding rules. Look for "Filters", "Rules", or "Forwarding" in settings. Forward emails from Intercom notification addresses to [email protected].
| Feature | Email forwarding | Full integration |
|---|---|---|
| Rating digest in Slack | ✓ | ✓ |
| Requires Intercom admin | — | ✓ |
| Per-emoji channel routing | — | ✓ |
| Weekly team reports | — | ✓ |
| Per-agent DM reports | — | ✓ |
| AI quality scoring (IQS) | — | ✓ |
| Fin AI exclusion filter | — | ✓ |
| Setup time | ~2 minutes | ~5 minutes |
After 5 forwarded ratings, Supportman will prompt you to connect directly with your Intercom admin — this unlocks everything above.
- Do I need Intercom admin access to use this?
- No. You only need access to your email inbox — typically your [email protected] address that receives Intercom rating notifications. Your Intercom admin never needs to get involved for this step.
- Which Intercom email formats does Supportman support?
- Supportman parses the standard Intercom CSAT notification email format — the email you receive when a customer rates a conversation. TODO-HUMAN: update this answer with the specific email formats tested once the backend parser is live.
- Is the forwarding method as good as the full integration?
- No — it's a shortcut to get started. Forwarded emails give you a basic digest in Slack. The full integration adds per-emoji routing, weekly team reports, AI scoring, and per-agent DMs. After 5 forwarded ratings, Supportman will suggest connecting directly.
Start free — no credit card