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Changelog
— New —

Intercom Inbox App rebuilt

Rebuilt from scratch. Send any conversation to a Slack channel, or DM it to yourself.

The Intercom Inbox App has been rebuilt from scratch. Share any conversation to a Slack channel for the team, or DM it to yourself for follow-up — without copying links or switching tools.

What you can do

  • Send a conversation to any Slack channel your team uses.
  • DM a conversation to yourself for later.
  • Schedule a share for a specific time.
  • Pick channels from a rebuilt channel picker inside the inbox sidebar.
Supportman Share to Slack panel in the Intercom inbox sidebar
The Supportman panel in the Intercom inbox apps sidebar.
Share to dropdown showing Slack channels and direct message to yourself
Choose a channel or DM yourself from the Share to dropdown.
Slack message from Supportman showing a shared conversation with note and Open Intercom Conversation button
Shared conversations land in Slack with a link back to Intercom.

Why we rebuilt it

Every support team has the same version of this problem: a conversation the lead needs to see, something you pick up at 4 PM that waits until morning, or a pattern emerging across threads. The new inbox app makes sharing those conversations one step from Intercom.

— Learn more —