Connect to IntercomGet Intercom Team Performance Reports in Slack
Team performance reports are most useful when they are timely and specific. A weekly agent breakdown in Slack gives team leads the information they need to coach, recognize, and plan workload — without digging through Intercom Reports.
The manual approach
- 1Pull the agent performance report from Intercom Reports weekly.
- 2Format by agent: volume, ratings, response time.
- 3Share with team leads and use in 1-on-1s.
The problem: Weekly manual reports are 30-minute tasks that feel unimportant until the week you skip them and lose a month of coaching context.
With Supportman
Every Friday afternoon, Supportman DMs each active agent their personal digest and posts a team summary to your channel — conversations replied to, median first reply, median time to close, and a 7-day emoji ratings breakdown.
- Connect Supportman to your Intercom workspace and Slack (OAuth, two clicks).
- Each active agent receives a personal Friday DM timed to their timezone — no manual export per rep.
- The team report in your channel shows the same metrics at team level, including the top IQS performer on Pro and above.
Stop pulling per-agent exports from Intercom — Supportman DMs each rep their Friday digest and posts the team rollup to your channel automatically.
Is the agent performance report visible to all team members?
The team summary posts to whichever channel you set in the Supportman App Home. Personal digests go to each agent as a DM — only that rep sees their own numbers.
Does the report handle agents who were out sick or on holiday?
The report reflects actual conversation volume for the week. Agents with zero conversations during the period simply show zero — there is no distinction for leave reasons.