Your help centre, checked every week.
A help centre goes stale one article at a time. The weekly audit reruns the checks and emails you what changed, so Fin and your customers keep getting answers that are still true.
The one-off audit is live and free for public Intercom help centres. Run it on your help centre. The weekly rerun is the part still to ship.
It reruns on its own
The same checks as the free audit run against your help centre once a week. Nothing to schedule or remember.
You get the diff, not the whole report
An email lists what is new since last week, what you fixed and what is still open, with the article and URL for each.
Problems are caught while they are small
A link that broke on Tuesday shows up the next week, not after a customer hits it.
- Broken links in articles. Every link inside every article, internal and external, is requested. Dead pages and dead outbound links are listed with the article they sit in.
- Orphaned articles. Articles that no other article links to. Customers only reach them through search, if at all.
- Internal articles left public. Published articles whose titles look like internal notes or Fin guidance, such as [Fin guidance], [internal] or [draft].
- Thin pages. Articles with almost no body text once navigation and footer are stripped. Often a stub that was never finished.
- Not updated in ages. Articles whose last-updated date is long past. A signal to review, not a verdict that the content is wrong.
None of these are live yet. We will say which ones are before you pay for anything.
- Expired content. Old promotions, past years, and an old brand or domain still in the text.
- Missing regulatory pages. A checklist per vertical, so a gambling or fintech help centre is checked for the pages it is expected to have.
- Leaked internals. Admin and staging links, ticket-tracker links and staff email addresses in public articles.
- Contradictions. Articles that disagree with each other, or with your terms and conditions.
- Near-duplicate articles. Two articles answering the same question in different words.
- Translation drift. A translated article that is stale or missing next to its source.
After that, a check that answers your top customer questions from the help centre alone and flags answers that would be wrong. It is the bridge to the Fin audit.
Be told when weekly audits are ready.
One email when it is available. No drip sequence. We have not set a date.
Get early access
One email when the weekly help centre audit is available.
How is the weekly audit different from the free one?
The free audit is a single snapshot. The weekly audit reruns the same checks every week and emails you what changed: new broken links, newly orphaned articles, internal notes that went public since last time.
Is weekly monitoring available now?
Not yet. The one-off audit is live and the weekly rerun is next on our list. Join early access below and we will email once when it is ready. We have not set a date.
What will the weekly email contain?
A diff against last week: what is new, what you fixed, and what is still open, with the article and URL for every item. The first run sets the baseline.
Will it check things beyond links?
Yes. Expired content, missing regulatory pages, leaked internals, contradictions, near-duplicates and translation drift are planned. We will say which are live before you pay for anything.
Why does a help centre matter to Fin?
Intercom Fin answers from your help centre. A stale, contradictory or missing article becomes a wrong or missing answer. We are building a check that answers your top customer questions from the help centre alone and flags the answers that would be wrong.