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DSAT channel for Slack

Route dissatisfied and neutral ratings to a dedicated Slack channel, separate from the main ratings feed.

Most support teams want the whole team seeing every CSAT in one channel — and a separate place where dissatisfied ratings get immediate attention. DSAT channel splits those two needs.

What's included

  • Route dissatisfied and neutral Intercom ratings (😠 🙁 😐) to a dedicated Slack channel.
  • Keep your main ratings feed for the full team view.
  • Configure the DSAT channel in Slack App Home — pre-filled with your current channel.
Supportman App Home in Slack showing main channel and DSAT channel dropdowns
Select your main ratings channel and DSAT channel in Slack App Home.
Supportman Slack message showing a dissatisfied conversation rating with assignee, customer, and View Conversation link
Dissatisfied ratings land in your dedicated DSAT channel.

Availability

Available on Pro plans and above. Basic plans keep a single ratings channel.

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