Connect to IntercomBuild an Agent Performance Dashboard in Slack for Intercom Teams
Agent performance dashboards in Intercom are comprehensive but passive — they require a login, a navigation step, and a mental model of what you are looking for. A Friday Slack digest with the same data, in the channel where your team works, drives more action.
The Intercom Reports approach
- 1Log into Intercom, navigate to Reports → Team.
- 2Review agent performance metrics.
- 3Export and share with team leads who need them.
The problem: Sharing Intercom Reports requires every team lead to have Intercom access and the habit of checking regularly. Most teams have neither consistently.
With Supportman
Every Friday afternoon, Supportman DMs each active agent their personal digest and posts a team summary to your channel — conversations replied to, median first reply, median time to close, and a 7-day emoji ratings breakdown.
- Connect Supportman to Intercom and Slack (OAuth, two clicks).
- Set your team report channel in the Supportman App Home.
- Team leads review per-agent DMs and the team rollup every Friday — no Intercom login required.
Performance data belongs where coaches work — Supportman DMs each agent their Friday stats and posts the team rollup to Slack automatically.
Can I see individual agent performance or only team-level data?
Both — the Friday team digest shows team-level totals, and each active agent receives a personal DM with their own conversations replied to, median first reply, median time to close, and emoji ratings.
Is agent performance data visible to all Slack channel members?
The team summary posts to whichever channel you set in App Home. Personal digests go to each agent as a DM — only that rep sees their own numbers.